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Craze for Starbucks Korea’s reward items appears unstoppable

By Minjun ParkKorea
2 min read
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Amid the hype for Starbucks Korea’s small suitcases offered under its reward program, customers’ competition to get camping chairs, another promotional item, ran high this week ahead of an end to the seasonal event.

On May 21, Starbucks kicked off a summer promotional event that finished today, giving away limited editions of goods to customers under its “e-frequency” rewards program.

To secure one of two “summer-ready bags” or one of three foldable “summer chairs,” a person needed to drink 17 beverages, including three seasonal ones.

It’s a seasonal event, but this year, the craze to secure pink or green summer-ready bags was high enough to see the formation of long queues in front of Starbucks outlets nationwide at dawn.

As stockpiles for the suitcases recently ran out, customers’ last-minute race to get camping chairs heated up early yesterday morning.

People’s repeated search for the number of remaining chairs with the Starbucks app caused the application’s functions to freeze at one point, according to the company.

“Since I got a summer chair in early June, I’ve made several attempts to receive a green bag. But I gave up after seeing some 50 people waiting in front of me when I arrived 30 minutes earlier than the opening hour,” said a 39-year-old office worker surnamed Jung.

Indeed, demand for the summer-ready bags, in particular the pink ones, ran high, riding on the popularity of products targeting “home camping clans” during the new coronavirus outbreak.

In late May, one customer purchased 300 cups of coffee at once at a Starbucks branch in Seoul’s financial district of Yeouido. Snatching 17 summer bags, the person reportedly took just one cup and left the rest behind in the store.

To secure one of two “summer-ready bags” or one of three foldable “summer chairs,” a person needed to drink 17 beverages, including three seasonal ones.

The move caused an uproar as the remaining 299 cups were said to go down the drain.

The Starbucks gift items and stamp-like e-frequency rewards are being traded on local secondhand marketplace applications, including Danggeun Market.

To collect 17 e-frequency stamps costs less than about US$75 when a customer buys 17 drinks including 14 tall-sized Americanos.

Someone posted a pink suitcase for sale on the online Danggeun Market yesterday for $100.

“I sold 10 e-frequency stamps that I’ve collected for $3 within three minutes of putting them up for sale,” said a 29-year-old office worker surnamed Lee.

“I got two Starbucks chairs earlier this month, but it’s hard to explain why people, including me, have been so into the craze.”

Questions & Answers

Q.

What items were offered to customers as part of the Starbucks Korea reward programme?

A.

Customers could receive one of two 'summer-ready bags', which were small suitcases, or one of three foldable 'summer chairs' as part of the seasonal reward programme.

Q.

How many drinks did a customer need to buy to qualify for a reward item?

A.

To secure one of the promotional items, a person needed to purchase 17 beverages. This total had to include three specific seasonal drinks.

Q.

Why did the Starbucks app experience issues during the promotional period?

A.

People’s repeated searches for the number of remaining camping chairs caused the Starbucks application’s functions to freeze at one point, according to the company.

Q.

How much could it cost to collect the required e-frequency stamps for a reward item?

A.

Collecting 17 e-frequency stamps could cost less than about US$75. This was based on buying 17 drinks, including 14 tall-sized Americanos.

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