Trust & transparency
Corrections policy
How to report an error, and how RetailNews Asia labels corrections, clarifications, updates and retractions.
- Acknowledged within
- 2 working days
- Most cases resolved
- 5 working days
- Reviewed by
- An editor
Spotted an error?
Send the article URL, the passage in question and a source we can check.
Report itReporting an error
If you believe something on RetailNews Asia is factually wrong, misleading or out of date, tell us. Use the contact form with the article URL, the specific passage and, where possible, a source or document supporting the correction.
We aim to acknowledge editorial complaints within two working days and to resolve most within five. Complex disputes take longer while we go back to the original sources.
How corrections are handled
Every change that touches meaning carries one of four labels.
Correction
A material factual error — a wrong name, figure, quote or date — is fixed in the article and a dated note explains what changed.
Clarification
The facts were right but the phrasing could mislead. We rewrite the passage and add a dated clarification note.
Update
On developing stories we add or revise information as it lands. Substantive updates are noted at the top or foot of the article.
Retraction
If a story is wrong beyond correction we retract it, explain why, and keep the original URL live with the notice.
Silent edits
Typos, broken links, formatting problems and image captions are fixed without a public note. Anything that alters meaning or fact is disclosed as a correction, clarification, update or retraction.
Takedown and unpublishing
We do not routinely unpublish stories. In narrow circumstances — legal risk, personal safety, or where a subject is a minor — we consider anonymisation, editing or removal. Requests go through the contact form and are reviewed by an editor.
Right of reply
Individuals and organisations named critically in a story may request a right of reply. We consider concise, on-the-record responses on the merits and, where appropriate, publish them alongside or below the original coverage.