Corrections policy

Reporting an error

If you believe something on RetailNews Asia is factually wrong, misleading or out of date, please tell us. Use the contact form with the article URL, the specific passage in question and, where possible, a source or document supporting the correction.

We aim to acknowledge editorial complaints within two working days and to resolve most within five working days. Complex disputes may take longer while we contact the original sources.

How corrections are handled

• Correction. A material factual error (a wrong name, figure, quote or date) is fixed in the article and a dated correction note is appended explaining what changed.
• Clarification. Where the facts were correct but phrasing may have misled readers, we rewrite the passage and add a dated clarification note.
• Update. For developing stories, we may add or revise information as it becomes available; substantive updates are noted at the top or foot of the article.
• Retraction. If a story is materially wrong beyond correction, we retract it, explain why, and preserve the original URL with the retraction notice.

Silent edits

We correct typos, broken links, formatting problems and image captions without a public note. Any change that alters meaning or fact is disclosed as a correction, clarification, update or retraction as defined above.

Takedown and unpublishing

We do not routinely unpublish stories. In narrow circumstances — legal risk, personal safety, or where a subject is a minor — we will consider anonymisation, editing or removal. Requests must be sent through the contact form and are reviewed by an editor.

Right of reply

Individuals and organisations named critically in a story may request a right of reply. We consider concise, on-the-record responses on the merits and, where appropriate, publish them alongside or below the original coverage.