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Starbucks plans rapid expansion in Thailand

By Sarah ChenIndonesia
1 min read
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In this article (5)

Starbucks Thailand has announced an expansion strategy, which calls for opening 30 new coffee shops in Thailand every year until 2024 – 90 in all – according to Bangkok Post.

The company claims to be prepared to expand again this year, after sales improved during the first half of this year. In addition, Starbucks Thailand also says it will concentrate on expanding its digital platform channels, add more drive-thru locations, and introducing novel beverages.

Nednapa Srisamai, MD of Starbucks Thailand, told the Bangkok Post that the brand’s well-known profile in the country created an opportunity to expand the network. While a major regional tourist destination, Thais also have a coffee-drinking culture.

Starbucks began its operation in Thailand by opening its first coffeehouse in July 1998 and was acquired under the joint venture between Dairy Farm subsidiary Maxim’s and Singapore-headquartered Fraser & Neave (F&N) in 2019 in a deal valued at US$500 million.

Last year, the brand introduced its largest store in the region, Starbucks Reserve Chao Phraya Riverfront, located at IconSiam in Bangkok.

Starbucks also plans to strengthen its digital presence after partnering with Grab earlier this year to launch Starbucks Rewards aiming to enhance the customer experience in Southeast Asia’s six largest markets – the Philippines, Thailand, Singapore, Malaysia, Indonesia and Vietnam.

Questions & Answers

Q.

How many new Starbucks stores will open in Thailand annually?

A.

Starbucks Thailand plans to open 30 new coffee shops each year until 2024, resulting in a total of 90 new stores during this period. This rapid expansion follows improved sales during the first half of the current year.

Q.

What is Starbucks Thailand's strategy for expansion beyond new physical locations?

A.

Beyond new stores and drive-thru locations, Starbucks Thailand intends to focus on expanding its digital platform channels. They also plan to introduce novel beverages to their menu to attract customers.

Q.

When did Starbucks first establish its presence in Thailand?

A.

Starbucks began its operations in Thailand by opening its first coffeehouse in July 1998. The company's well-known profile and the local coffee-drinking culture present an opportunity for network expansion.

Q.

How does Starbucks plan to improve its digital engagement with customers?

A.

Starbucks aims to strengthen its digital presence by partnering with Grab to launch Starbucks Rewards. This initiative, introduced earlier this year, seeks to enhance the customer experience across six major Southeast Asian markets.

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