Starbucks is now a public space

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You no longer have to buy a coffee to use Starbucks’ bathroom or plug in your laptop for an afternoon of web browsing, but that doesn’t mean you can camp out for a nap or bring alcohol into the cafes.
Starbucks has been updating its guest policy in the wake of public outcry over the arrest of two black men in a Philadelphia cafe.
“Any person who enters our spaces, including patios, cafes and restrooms, regardless of whether they make a purchase, is considered a customer,” the company said in a statement last week.
However, Starbucks’ decision to open up its doors and patios to nonpaying customers drew complaints that Starbucks stores would turn into havens for drug users and the homeless.
While some have praised the coffee giant for its more open policy, others have used it to poke fun at the company. On Twitter, some users joked about Starbucks becoming free offices for freelancers, homeless shelters and drug dens.
The coffee giant has since clarified its policy, telling The Wall Street Journal that employees have been instructed on how to deal with people who are being disruptive, smoking or using drugs and alcohol or sleeping inside the cafes.
“We want our stores to be the third place, a warm and welcoming environment where customers can gather and connect,” the company said in a statement. “When using a Starbucks space, we respectfully request that customers behave in a manner that maintains a warm and welcoming environment by: using spaces as intended, being considerate of others, communicating with respect [and] acting responsibly.”
Starbucks said employees should contact the police if a situation “presents immediate danger” and can request that a customer be prohibited from returning to Starbucks stores.
The policy change, which was first announced last week, comes as Starbucks gears up for its nationwide racial-bias education program on May 29. The company will close all of its 8,000 company-owned restaurants in the U.S. during the afternoon to address implicit bias, promote inclusion and help prevent discrimination.
Questions & Answers
Q.What led Starbucks to change its guest policy?
What led Starbucks to change its guest policy?
Starbucks updated its guest policy following public outcry over the arrest of two black men in a Philadelphia cafe. The company then aimed to clarify who is considered a customer within their stores.
Q.How has Starbucks responded to concerns about disruptive behaviour under the new policy?
How has Starbucks responded to concerns about disruptive behaviour under the new policy?
Starbucks clarified that employees have instructions on dealing with disruptive individuals, or those smoking, using drugs, alcohol, or sleeping in cafes. Police can be contacted for immediate danger.
Q.What is the company's ultimate goal for its stores with this policy change?
What is the company's ultimate goal for its stores with this policy change?
Starbucks aims for its stores to be a 'third place', offering a warm and welcoming environment for customers to gather and connect. They request respectful and responsible behaviour from everyone using their spaces.
Q.Does the article mention any other initiatives from Starbucks around the time of this policy change?
Does the article mention any other initiatives from Starbucks around the time of this policy change?
Yes, the policy change was announced as Starbucks prepared for a nationwide racial-bias education program on May 29. All 8,000 company-owned restaurants in the U.S. Will close that afternoon for the program.
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