Rakuten Books expands store pickups
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Customers of Rakuten Books can now pick up their online purchases at Lawson convenience stores across Japan.
This follows the forming of a collaboration between Rakuten and the Lawson chain, which has 11,922 stores around Japan, plus 100 Lawson Store outlets.
Customers who buy products from Rakuten Books can pick up their purchases from the Lawson convenience store of their choice. The stores are open 24 hours a day, 365 days a year. Shipping is free, and customers opt to pay for their goods at the store counter.
Rakuten Books’ pickup service launched in 2008, with next-day delivery service for certain products and regions added in 2013, broadened last year. Its latest move takes the service nationwide exclusively for Lawson stores. Goods will no longer be available for pickup at Circle K and Sunkus.
Books, CDs and DVDs bought at Rakuten Books can be picked up from a Lawon store on the evening of the second day after the order is placed (one day longer than express home delivery), and the goods will be held in-store for one week.
Questions & Answers
Q.Which specific product types bought from Rakuten Books can now be picked up at Lawson stores?
Which specific product types bought from Rakuten Books can now be picked up at Lawson stores?
Customers can pick up books, CDs, and DVDs purchased from Rakuten Books at Lawson convenience stores. This expansion covers these particular product categories for online orders.
Q.How long will customers have to collect their Rakuten Books orders once they arrive at a Lawson store?
How long will customers have to collect their Rakuten Books orders once they arrive at a Lawson store?
Once an order arrives at a Lawson store, customers will have one week to collect their goods. After this period, it is implied the items will no longer be available for pickup.
Q.What happens to the previous pickup options that Rakuten Books offered before this new collaboration?
What happens to the previous pickup options that Rakuten Books offered before this new collaboration?
With this new exclusive arrangement with Lawson stores, goods will no longer be available for pickup at Circle K and Sunkus locations. This indicates a consolidation of pickup points.
Q.When can customers expect their Rakuten Books orders to be ready for pickup at Lawson stores after placing an order?
When can customers expect their Rakuten Books orders to be ready for pickup at Lawson stores after placing an order?
Orders placed with Rakuten Books will be available for pickup at a Lawson store on the evening of the second day after the order is placed. This is one day longer than express home delivery.
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