Privacy is paramount to online consumers
In this article (5)
More than half (55%) of consumers globally have decided against buying something online due to privacy concerns, a recent KPMG International survey indicates.
The survey also revealed that less than 10% of consumers feel they have control over the way organizations handle and use their personal data. Respondents in most countries say privacy controls are more important than the potential convenience gained from sharing personal data.
“An executive would be at risk of being fired if half their customer base disappeared after they made a crucial business decision,” said Mark Thompson, Global Privacy Lead at KPMG.
“Failure to embed privacy into the DNA of their business strategy could ultimately lead to the extinction of a business given how closely consumers and regulators alike are paying attention to how organizations collect, store and use personal data.”
The survey further revealed that 82% are not comfortable with the sale of their data to third-parties in exchange for the speed, convenience, product range, home delivery and price comparison that online shopping offers.
Over two-thirds of people are not comfortable with smartphone and tablet apps using their personal data. In all markets but one, at least 75% of respondents said they were uneasy with their online shopping data being sold to third-parties.
About 55% said a free fitness tracking device that monitors the well-being of users and produces a monthly report for them and their employer is also crossing the line.
Questions & Answers
Q.What proportion of consumers have chosen not to make an online purchase due to privacy worries?
What proportion of consumers have chosen not to make an online purchase due to privacy worries?
More than half, specifically 55% of consumers globally, have decided against buying something online because of privacy concerns, according to a recent survey.
Q.How comfortable are consumers with organisations handling their personal data?
How comfortable are consumers with organisations handling their personal data?
Less than 10% of consumers feel they have control over how organisations handle and use their personal data, indicating widespread discomfort.
Q.Are consumers generally comfortable with their data being sold to third parties in exchange for online shopping benefits?
Are consumers generally comfortable with their data being sold to third parties in exchange for online shopping benefits?
No, 82% of consumers are not comfortable with their data being sold to third parties, even when it offers benefits like speed, convenience, or price comparison.
Q.What is the consumer sentiment towards fitness trackers that share data with employers?
What is the consumer sentiment towards fitness trackers that share data with employers?
About 55% of consumers believe a free fitness tracking device that monitors well-being and produces a monthly report for them and their employer is crossing a line.
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