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53 stories in this topic
An unsettling incident unfolded at a Subway outlet in Malaysia, causing discomfort to a customer who allegedly found insect parts in her coffee cup. The incident further led to Subway issuing an apology and taking immediate actions to rectify the situation. A…
Increased apprehension has gripped South Korea following a significant data leak at e-commerce giant, Coupang. Officials have indicated that this breach could have been overlooked for an extended period. Scale of Data Leakage Coupang, a United States-listed…
A recent incident involving a customer at a ZUS Coffee outlet, the largest coffee chain in Malaysia, has sparked outrage and controversy on social media. The customer’s aggressive behaviour, captured on video, has been widely shared, igniting conversations…
As the beauty industry becomes more competitive, leading South Korean beauty brands are transforming their stores into immersive spaces. These spaces offer customers an opportunity to trial products and gain a deeper understanding of the brand’s ethos. Space…
In the face of evolving consumer behaviour and economic instability, traditional department stores such as Sincere, a well-established name since 1900, are required to modernize. Recently, Sincere demonstrated that not only is digital transformation viable…
Lotte Department Store, one of South Korea’s country’s major department-store chain operators, will introduce a do-not-disturb shopping service it dubs ‘shop-alone’. Aimed at customers who do not wish to be approached by sales clerks and other employees – a…
Cartier, the luxury jewellery brand owned by Richemont, recently experienced a cyber attack that led to the theft of some customer data. This information was relayed to clients through an email. Cyber Attack on Cartier This incident is the latest in a string…
Communication service providers (CSPs) understand the value of elevating customer experience and digital engagements to stand out from competition. This shift to an increased focus on digital customer experiences is essential to CSPs’ transformational…
The market share of Korean auto brands Hyundai and its subsidiary Kia increased from 18 percent in 2017 to over 30 percent last year. Hyundai continued to lead the market with sales of 70,518 units, though down 13.3 percent from the previous year. Japan’s…
Digital service provider to help customers mitigate the impact of online risks, StarHub and Chubb Insurance Singapore Limited (Chubb) have introduced CyberCover, a cyber protection policy designed to provide financial support for StarHub mobile and broadband…
Food delivery giant Uber Eats revealed on Tuesday it would wind down its Hong Kong operations by year’s end after seeing slower-than-expected growth. “Uber Eats has unfortunately not grown as expected in Hong Kong,” the company said in response to a Post…
The bank said it would invest up to $500 million in digital innovation initiatives to reach its goal of serving more than 7 million customers in Asean. With digital banking now the preferred choice among UOB customers, the bank is «doubling down» on its…
The next generation of Volvo cars are set to be the company’s safest ever, thanks to cutting-edge software and hardware levels, coupled with continuous and more rapid improvements to safety features with the help of real-time data. Volvo Cars has always taken…
Mercedes-Benz India today introduced its new retail sales model called ‘Retail of the Future’ (ROTF). With this new model, the company plans to promote a ‘direct to customer’ retail approach to creating a more customer-centric brand. To the effect, under this…
Netherlands-based supermarket chain Spar saw sales increase 7.4 percent for the year to December 2020, hitting $62.5 billion (€39.8 billion). And growth was highest in its Australian business, which saw strong revenue growth of 16.5 percent off the back of…
Chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study. The research, published in Services Industry Journal, investigates factors that make chatbot interaction a negative experience for…
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