AirAsia rolls out welcome back campaign

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AirAsia Thailand unveils its latest advertising campaign, “Missing Moment”, building on its “Unseen Caring” concept, which became particularly important during the Covid-19 pandemic.
AirAsia Thailand head of commercial Tansita Akrarittipirom remarked: “The new campaign is based on the fact that during the Covid-19 pandemic, everyone experienced “missing moments” especially being away from their friends and loved ones, and the places and destinations that give meaning to their lives.
“We have received a positive response since returning to domestic and international service, with many guests telling us about how they missed sitting in the cabin and setting off on a journey. They even miss our cabin crew asking them to turn off their mobile devices and fasten their seat belts. This inspired us to create this campaign. We want to tell our guests that we are also delighted to be able to serve and glad to welcome them onboard once again,” Tansita added.
AirAsia Thailand is rebuilding its extensive network to offer the best connectivity, both domestic and internationally, to 11 countries spanning Asean, India, Maldives and Hong Kong for a total of 22 destinations and more than 24 routes.
Questions & Answers
Q.What is the new advertising campaign called and what is its core message?
What is the new advertising campaign called and what is its core message?
The new advertising campaign is called "Missing Moment". It aims to highlight the experiences people missed during the pandemic, such as being with loved ones and travelling, and welcomes them back onboard.
Q.How did AirAsia Thailand come up with the idea for this campaign?
How did AirAsia Thailand come up with the idea for this campaign?
The campaign was inspired by positive feedback from guests returning to service. Many expressed how much they missed travelling and even the routine interactions with cabin crew.
Q.How many countries and destinations does AirAsia Thailand currently serve?
How many countries and destinations does AirAsia Thailand currently serve?
AirAsia Thailand currently serves 11 countries and a total of 22 destinations. This network includes locations across ASEAN, India, Maldives, and Hong Kong.
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