AirAsia Cancels Flights to South Korea Over Covid-19 Coronavirus
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Thai AirAsia has canceled all flights to South Korea from March 6-27 due to the Covid-19 coronavirus outbreak. The cancellation in flights comes after the South Korean government issued a travel advisory to its citizens.
Last week Thailand’s outbound tours were left in limbo after South Korean airlines suspend flights to Thailand amid coronavirus fears. The countries’ Health Ministry urged South Koreans to refrain from traveling to regions with confirmed coronavirus cases.
South Korea has prioritized guarding against the entry of the virus from regions other than China. Using screening measures for passengers who have traveled to; Thailand, Singapore, Japan, Hong Kong, Taiwan, Malaysia, and Macau.
AirAsia X has offered three options for passengers affected by this cancellation:
(1) Passengers can postpone the travel date on the same route for one time within 30 days without additional costs. However, it will depend on seat availability on the flight and the conditions specified.
(2) Passengers can keep their points in the AirAsia BIG point reward account for travel in the future. Which must be booked within 90 calendar days from the original schedule. However, passengers can schedule the new travel date after the expiry date if the flight schedule is still available.
(3) AirAsia Passengers can request a full refund for all flights to and from South Korea.
The airline will inform concerned passengers about the cancellation via email or SMS.
Meanwhile, passengers can request offers via Ava Live Chat at support.airasia.com. In case of booking through a dealer or online travel agent, passengers must proceed with the agent that they had booked with. However, the airline will monitor the situation closely and update information periodically.
Questions & Answers
Q.Which specific AirAsia entity has cancelled flights to South Korea?
Which specific AirAsia entity has cancelled flights to South Korea?
Thai AirAsia has cancelled all flights to South Korea from March 6-27. This cancellation is due to the Covid-19 coronavirus outbreak.
Q.What are the options available to passengers whose flights have been cancelled?
What are the options available to passengers whose flights have been cancelled?
Passengers can postpone their travel date, convert their fare to AirAsia BIG points for future travel, or request a full refund for their flights. They can apply for these via Ava Live Chat or their booking agent.
Q.Why has South Korea issued a travel advisory and implemented screening measures?
Why has South Korea issued a travel advisory and implemented screening measures?
The South Korean government issued a travel advisory to its citizens following the coronavirus outbreak. Their Health Ministry urged citizens to avoid travelling to regions with confirmed cases and implemented screening for travellers from several countries to guard against virus entry.
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