Uniqlo China launches click and collect
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Fast Retailing’s Uniqlo China casual-clothing chain has launched its click-and-collect service so online customers can pick up their orders at a store.
Already working in the UK and the US, the service lets shoppers nominate a store where they want to pick up their orders. It also helps the Japanese chain boost traffic in its stores, and will probably be rolled out in other countries.
Initially, online items can be picked up at any one of about 400 of Uniqlo’s 500 stores in China. Customers can also choose to have their orders home delivered.
With delayed deliveries a problem in China, Uniqlo says it sees a lot of promise in the new service.
Its sales in China, including Hong Kong and Taiwan, reached ¥332.8 billion (US$48 billion) for the fiscal year ended August last year, up 9.3 per cent from the previous 12 months.
Uniqlo opens about 100 new stores a year in China, and at home in Japan last year began allowing online customers to pick up orders at 7-Eleven convenience stores.
Questions & Answers
Q.How many Uniqlo stores in China are participating in the new click-and-collect service?
How many Uniqlo stores in China are participating in the new click-and-collect service?
Initially, online orders can be collected at approximately 400 of Uniqlo's 500 stores across China. This offers widespread availability for customers using the new service.
Q.What is the primary reason Uniqlo sees promise in introducing click and collect in China?
What is the primary reason Uniqlo sees promise in introducing click and collect in China?
Uniqlo sees significant potential in the new service due to ongoing issues with delayed deliveries in China. Click and collect offers customers an alternative, potentially faster, option for receiving their purchases.
Q.Has Uniqlo implemented this click-and-collect service in other regions already?
Has Uniqlo implemented this click-and-collect service in other regions already?
Yes, the click-and-collect service is already operational in the UK and the US. Uniqlo also began allowing online customers in Japan to pick up orders at 7-Eleven convenience stores last year.
Q.What were Uniqlo's sales figures for China, Hong Kong and Taiwan in the most recent fiscal year?
What were Uniqlo's sales figures for China, Hong Kong and Taiwan in the most recent fiscal year?
Uniqlo's sales in China, including Hong Kong and Taiwan, reached ¥332.8 billion for the fiscal year that concluded last August. This represented a 9.3 per cent increase compared to the prior 12-month period.
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