Tmall Global offers relief package to merchants worldwide
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Alibaba’s B2C platform Tmall Global is offering support to its merchants during the coronavirus epidemic, including waiving services fees.
The firm’s annual service fee for the first half of 2020 will be waived for all Tmall Global merchants on board before this coming July. It will also provide its shop setup tool Winpool Smart Edition to all its merchants free of charge.
“It has always been Alibaba’s mission to make it easy to do business anywhere, and now it’s the time to commit,” said Tmall import and export GM Alvin Liu. “Tmall Global will stand firmly with merchants from all over the world, supporting them and uniting as one to overcome challenges and difficulties at this special moment.”
Along with the fee waivers, Tmall Global will reduce or exempt warehouse rent and logistics costs. lower the threshold for merchants’ automatic settlement obligations, reduce agency service fees, provide low-interest loans to merchants, and optimize its rules and regulations to allow more flexibility.
Tmall Global’s move follows the rollout of 20 measures by Alibaba Group and subsidiary Ant Financial to support Chinese SMEs during the outbreak.
Questions & Answers
Q.Which specific fees will Tmall Global be waiving for its merchants?
Which specific fees will Tmall Global be waiving for its merchants?
Tmall Global will be waiving the annual service fee for the first half of 2020. Also, it will reduce or exempt warehouse rent, logistics costs, and agency service fees.
Q.What is the deadline for merchants to be registered with Tmall Global to qualify for the fee waiver?
What is the deadline for merchants to be registered with Tmall Global to qualify for the fee waiver?
To qualify for the annual service fee waiver for the first half of 2020, merchants must have been on board with Tmall Global before this coming July.
Q.Are there any other financial support measures being offered to merchants apart from fee waivers?
Are there any other financial support measures being offered to merchants apart from fee waivers?
Yes, Tmall Global will be offering low-interest loans to merchants. They will also lower the threshold for merchants' automatic settlement obligations to ease financial burdens.
Q.Is Tmall Global's support package part of a wider initiative from its parent company?
Is Tmall Global's support package part of a wider initiative from its parent company?
Yes, Tmall Global's actions follow Alibaba Group and Ant Financial's rollout of 20 measures. These earlier measures were designed to support Chinese small and medium-sized enterprises during the outbreak.
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