The Outnet starts selling in Japan
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The Outnet, the discount sister brand to Net-a-Porter, has launched in Japan. It lets customers shop and read fashion content in their own language. They can also pay for purchases in yen or pay in cash upon the delivery of their order.
Yoox Net-a-Porter (YNAP), the company that owns The Outnet, says it aims to hire more customer-care consultants in the region and add a live-chat option to the Japanese website.
Items ordered in Japan will be shipped from Italy using both international and domestic shipping services. YNAP says orders will be received within four to six business days by express delivery.
Launched in 2009, The Outnet is a clearance website featuring items from more than 350 luxury brands and with discounts of up to 75 per cent off.
Questions & Answers
Q.What payment options are available for Japanese customers using The Outnet?
What payment options are available for Japanese customers using The Outnet?
Customers in Japan can pay for their purchases using yen. There is also an option to pay in cash when their order is delivered. These payment methods offer flexibility for local shoppers.
Q.Where will orders placed by customers in Japan be shipped from?
Where will orders placed by customers in Japan be shipped from?
Orders made by Japanese customers will be dispatched from Italy. The company will utilise both international and domestic shipping services to deliver these items to their destination in Japan.
Q.What improvements does YNAP plan to make for Japanese customer service?
What improvements does YNAP plan to make for Japanese customer service?
YNAP intends to recruit additional customer-care consultants within the region. They also plan to introduce a live-chat option directly on the Japanese website, enhancing support for local users.
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