Thailand will tighten call drop regulations
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Thai regulator NBTC will introduce stricter standards governing the quality of mobile signals in an effort to address a growing number of complaints related to dropped calls.
The NBTC will amend current regulations, which require operators not to exceed a dropped call rate of 15% across all calls, to instead require operators to maintain this rate in each of Thailand’s service areas.
The new regulations, which are expected to come into effect in September, have been implemented in response to the fact that in more busy service areas with congested traffic dropped call rates are much higher than the average.
In addition to the new regulation, the NBTC has given five mobile operators – AIS, Dtac, True Move, CAT Telecom and TOT – 15 days to resolve their dropped call problems.
According to the report as of May there were 994 complaints involving dropped calls from AIS, 497 from Dtac, 386 from True Move, 32 from CAT and seven from TOT. Complaints are picking up now operators are focusing on customer acquisition strategies to maximize their 4G investments.
Indian regulator Trai is also focusing heavily on the issue of call drops.
Questions & Answers
Q.How will the new regulations differ from the current rules regarding dropped calls?
How will the new regulations differ from the current rules regarding dropped calls?
The current regulations require operators not to exceed a 15% dropped call rate across all calls. The new rules will require operators to maintain this rate in each of Thailand’s individual service areas, addressing higher rates in busy areas.
Q.When are the new call drop regulations expected to be implemented?
When are the new call drop regulations expected to be implemented?
The new regulations, aimed at tightening standards for mobile signal quality, are expected to come into effect in September. This change is in response to a growing number of complaints about dropped calls.
Q.Which mobile operator has received the most complaints about dropped calls according to the report?
Which mobile operator has received the most complaints about dropped calls according to the report?
As of May, AIS had the highest number of complaints concerning dropped calls, with 994. Dtac followed with 497 complaints, while True Move recorded 386 complaints, as reported by the NBTC.
Q.What deadline has NBTC given the mobile operators to resolve their dropped call issues?
What deadline has NBTC given the mobile operators to resolve their dropped call issues?
The NBTC has given the five mobile operators, AIS, Dtac, True Move, CAT Telecom, and TOT, 15 days to resolve their specific dropped call problems. This is in addition to the upcoming stricter regulations.
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