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SM Group has employed its first in-mall customer service robot, at SM Megamall. Named Sam, the AI humanoid robot is designed to help customers with directions and information about the latest mall deals, promotions and events. “Innovation is what SM strives…
The golden rule for every business man is this: “Put yourself in your customer’s place.” – Orison Swett Marden I know, I get it, it’s November and we need to get staff on board for our Christmas period, not too early and certainly as inexpensively as…
Australia’s Telstra has revealed plans to invest up to A$3 billion ($2.3 billion) over the next few years on improving the customer experience following a wave of recent network outages. The operator has revealed plans to increase its capex to sales ratio to…
She is a loyal Asos customer who has ordered from the UK website not once, not twice, but a total of 19 times so far. But the latest experience for Ms Bernie Low, a local blogger, has been nothing short of frustrating. Ms Low, 22, is just one of many…
Traditionally, the retail sector has taken the lead in customer service excellence. This is because when retail managers walked about their stores, they interacted with customers and received direct feedback as part of their daily duties. However, technology…
Quick Retailing, the dad or mum firm of Japanese trend chain retailer Uniqlo, is forming a three way partnership with administration consulting agency Accenture to speed up the digital innovation of shopper providers for its clients globally. Increasing on a…
