Wei ZhangResearch
85 Percent of Consumers Cut Spending After Poor Service, Genesys Finds
A 2025 Milieu Insight study found 55 percent of Filipino online shoppers are more likely to buy from responsive sellers.
Tag
customer service
Every story tagged customer service on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.
Stories tagged customer service
9 stories in this topic
Minjun ParkFashion
Okada Manila and Dior Lead Philippine Customer Service Rankings
A nationwide benchmark of 90,000 consumer evaluations across 78 categories placed luxury retail and hospitality operators at the top of customer satisfaction scores.
Aiko TanakaFood
Woolworths to Shift 130 Support Roles from New Zealand to Australia
The supermarket operator expects closing its local customer care centre to save $4.1 million by the 2029 financial year.
Rajiv MenonGeneral
SM Group introduces first Customer Service Robot
SM Group has employed its first in-mall customer service robot, at SM Megamall. Named Sam, the AI humanoid robot is designed to help customers with directions and information about the latest mall deals, promotions and events. “Innovation is what SM strives…
Wei ZhangGeneral
Importance of customer service
The golden rule for every business man is this: “Put yourself in your customer’s place.” – Orison Swett Marden I know, I get it, it’s November and we need to get staff on board for our Christmas period, not too early and certainly as inexpensively as…
Minjun ParkTelecom
Telstra to invest $2.3b to improve the customer experience
Australia’s Telstra has revealed plans to invest up to A$3 billion ($2.3 billion) over the next few years on improving the customer experience following a wave of recent network outages. The operator has revealed plans to increase its capex to sales ratio to…
Aiko TanakaFashion
Singapore customers left hanging when Asos orders fail to arrive
She is a loyal Asos customer who has ordered from the UK website not once, not twice, but a total of 19 times so far. But the latest experience for Ms Bernie Low, a local blogger, has been nothing short of frustrating. Ms Low, 22, is just one of many…
Aiko TanakaE-Tailing
Customer service in the Retail Revolution
Traditionally, the retail sector has taken the lead in customer service excellence. This is because when retail managers walked about their stores, they interacted with customers and received direct feedback as part of their daily duties. However, technology…
Wei ZhangE-Tailing
Accenture and Quick Retailing be a part of forces to develop digitally enabled shopper providers
Quick Retailing, the dad or mum firm of Japanese trend chain retailer Uniqlo, is forming a three way partnership with administration consulting agency Accenture to speed up the digital innovation of shopper providers for its clients globally. Increasing on a…