Standard Chartered hires Capital One’s James Dolphin as retail CIO
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Standard Chartered has hired James Dolphin from Capital One as chief information officer, retail banking, to help kickstart the bank’s digital transformation initiative.
Based in Singapore, Dolphin will report directly to Group CIO, Dr Michael Gorriz, a former aerospace engineer who joined the bank from Daimler last year.
Gorriz says: “James brings with him a strong reputation as a technology leader and innovator. He is highly experienced in leading large teams and driving an agile culture that is innovative and customer-centric.”
Questions & Answers
Q.What is James Dolphin's specific role at Standard Chartered and to whom will he report?
What is James Dolphin's specific role at Standard Chartered and to whom will he report?
James Dolphin has been appointed chief information officer for retail banking. He will be based in Singapore and will report directly to the Group CIO, Dr Michael Gorriz, who joined the bank from Daimler last year.
Q.What are Standard Chartered's key targets for online sales and payments as part of its updated strategy?
What are Standard Chartered's key targets for online sales and payments as part of its updated strategy?
The bank's stated objective is to reach 30% of sales and 40% of payments online by 2018. This forms part of its accelerated retail transformation strategy, following a recent financial loss.
Q.What experience does James Dolphin bring from his previous role at Capital One?
What experience does James Dolphin bring from his previous role at Capital One?
At Capital One, where he was CIO for retail and direct banking since 2012, Dolphin was instrumental in instilling a software development culture. This culture served as the platform for change within Capital One's retail business.
Q.Why is Standard Chartered undertaking this digital transformation initiative?
Why is Standard Chartered undertaking this digital transformation initiative?
Standard Chartered is accelerating its retail transformation strategy after reporting an unexpected $139 million loss for the third quarter of 2015. This initiative also follows plans to cut 15,000 jobs across the bank.
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