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Singtel to close copper-based ADSL networks

By Aiko TanakaSingapore
1 min read
SingTel Biz Solution Center 2
SingTel Biz Solution Center 2
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Singtel has revealed plans to progressively shut down its copper-based ADSL networks as part of a push to accelerate fiber based service adoption to business and residential customers.

The operator will shut down copper-based ADSL that supports broadband, TV, digital voice and private network services in stages during a process expected to be completed by early 2018.

In addition, Singtel plans to cease copper deployment to commercial buildings that obtain temporary occupation permit (TOP) status from April 2018, and instead serve customers in the buildings using fiber-based networks. The company stopped deploying copper to new residential buildings in 2013.

“We are pleased to make this technology adoption push in support of today’s digital economy and tomorrow’s connected Smart Nation. Fiber-based networks today [are] capable of offering far greater speeds and supporting a much wider range of services than the prevailing copper-based networks,” Singtel VP of consumer products for consumer Singapore Wong Soon Nam said.

“Singtel will work closely with relevant stakeholders to ensure our customers will enjoy a smooth and fuss-free transition to the fiber network. We will also reach out to customers through various channels to make sure they are informed of the impending change and make available a range of affordable plans to cater to their varied communication needs.”

Questions & Answers

Q.

What types of services will be affected by the shutdown of Singtel's copper-based ADSL networks?

A.

The shutdown will impact broadband, TV, digital voice, and private network services that currently rely on copper-based ADSL technology. These services will need to transition to fiber-based networks.

Q.

When does Singtel expect to complete the full transition away from copper-based ADSL networks?

A.

Singtel anticipates that the process of progressively shutting down its copper-based ADSL networks will be fully completed by early 2018. The transition will occur in stages.

Q.

How will Singtel ensure a smooth transition for its customers to the new fiber network?

A.

Singtel plans to work closely with stakeholders and reach out to customers through various channels. They will also offer a range of affordable plans to meet different communication needs.

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