Optus Business expands managed solutions portfolio

Listen to this article
In this article (5)
Australia’s Optus, through subsidiary Optus Business, has expanded its line-up of fully managed ICT solutions for enterprises.
The operator has added contact center, security and storage solutions to its Optus GO portfolio of managed services.
Optus GO Contact Centre provides cloud based contact center capabilities including management of inbound and outbound calls, chat and email. Optus GO Security includes email and web protection based on cloud security architecture, and Optus GO Storage provides as-a-service flash storage for data centers.
The Optus GO managed ICT solutions suite, which launched in February, already included connectivity, collaboration and cloud services for businesses of all sizes.
“The Optus GO solutions were created in response to our customers who are looking for the benefits of ICT solutions without the cost or burden of ownership and management,” Optus Business managing director John Paitaridis said.
“We designed Optus GO to save our customers time and money by simplifying technology, delivering connectivity and ICT as an end to end solution in a secure and managed environment.”
He said Optus GO aims to provide enterprise customers with the core computing foundations to support the business opportunities that will be afforded by emerging technologies including IoT, advanced analytics, AI and 5G.
Optus is a wholly-owned subsidiary of Singapore’s Singtel Group.
Questions & Answers
Q.What new services has Optus Business added to its managed ICT solutions portfolio?
What new services has Optus Business added to its managed ICT solutions portfolio?
Optus Business has expanded its Optus GO portfolio by adding managed contact centre, security, and storage solutions. These services are designed to offer comprehensive ICT support to enterprises.
Q.What does the Optus GO Contact Centre service specifically offer to businesses?
What does the Optus GO Contact Centre service specifically offer to businesses?
Optus GO Contact Centre provides cloud-based capabilities for managing both inbound and outbound calls. It also includes features for handling chat and email communications efficiently within a contact centre environment.
Q.What was the primary reason Optus Business developed the Optus GO solutions?
What was the primary reason Optus Business developed the Optus GO solutions?
The solutions were created in direct response to customer demand for ICT benefits without the burden of ownership and management. Optus GO aims to save customers time and money through simplified technology.
Q.What broader technological trends do Optus GO solutions aim to support for enterprise customers?
What broader technological trends do Optus GO solutions aim to support for enterprise customers?
Optus GO aims to provide core computing foundations to help enterprise customers capitalise on opportunities from emerging technologies. These include IoT, advanced analytics, AI, and 5G advancements.