Nokia launches a digital assistant for telcos
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Nokia has announced the launch of MIKA, the first digital assistant customized for the telecommunications industry.
MIKA (multi-purpose intuitive knowledge assistant) is designed to provide voice-activated access to information for telecoms engineers, to reduce the time needed to find essential information needed to maintain complex multi-technology network environments.
MIKA is powered by the Nokia AVA cognitive services platform, and provides access to the AVA knowledge library of best practice gathered from Nokia’s network projecs around the world.
The platform combines augmented intelligence with automated machine learning based on Bell Labs learning algorithms.
“Finding the right information is a daily challenge for telco engineers tasked with boosting network quality,” Nokia head of global services Igor Leprince said.
“MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world.”
Nokia also introduced a new predictive repair service, which will enable operators to reduce costs by predicting hardware failures and recommending replacements up to 14 days in advance. The vendor said the service can achieve up to 95% accuracy.
Predictive repair will be available to operators using Nokia’s 3G and 4G equipment.
Questions & Answers
Q.What is MIKA designed to do for telecommunications engineers?
What is MIKA designed to do for telecommunications engineers?
MIKA is designed to give telecoms engineers voice-activated access to essential information. This should reduce the time they spend searching for details needed to maintain complex multi-technology network environments effectively.
Q.Which existing Nokia platform powers the new MIKA digital assistant?
Which existing Nokia platform powers the new MIKA digital assistant?
MIKA is powered by the Nokia AVA cognitive services platform. This platform uses augmented intelligence and automated machine learning, drawing on best practices from Nokia's network projects worldwide to provide information.
Q.How accurate is the new predictive repair service, and what equipment does it support?
How accurate is the new predictive repair service, and what equipment does it support?
The predictive repair service can achieve up to 95% accuracy in predicting hardware failures. It is available to operators who are using Nokia’s 3G and 4G equipment.
Q.What is the main benefit of the new predictive repair service for operators?
What is the main benefit of the new predictive repair service for operators?
Operators can reduce costs by using the predictive repair service. It allows them to anticipate hardware failures and receive recommendations for replacements up to 14 days before an issue occurs.
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