Nokia launches a digital assistant for telcos

Nokia has announced the launch of MIKA, the first digital assistant customized for the telecommunications industry.

MIKA (multi-purpose intuitive knowledge assistant) is designed to provide voice-activated access to information for telecoms engineers, to reduce the time needed to find essential information needed to maintain complex multi-technology network environments.

MIKA is powered by the Nokia AVA cognitive services platform, and provides access to the AVA knowledge library of best practice gathered from Nokia’s network projecs around the world.

The platform combines augmented intelligence with automated machine learning based on Bell Labs learning algorithms.

“Finding the right information is a daily challenge for telco engineers tasked with boosting network quality,” Nokia head of global services Igor Leprince said.

“MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world.”

Nokia also introduced a new predictive repair service, which will enable operators to reduce costs by predicting hardware failures and recommending replacements up to 14 days in advance. The vendor said the service can achieve up to 95% accuracy.

Predictive repair will be available to operators using Nokia’s 3G and 4G equipment.