Nearly 70 Percent of Singaporeans Registered to National E-Payment System

Singapore’s national e-payment system, «PayNow», currently boasts a nearly 70 percent penetration of the city-state’s population with monthly volumes exceeding S$1 billion, an MAS board member recently shared with parliament.

Ong Ye Kung, minister of education and Monetary Authority of Singapore board member noted that take-up was «encouraging» with more than 65 percent of Singaporeans aged between 20 to 75 years old having already registered, representing 2.8 million accounts.

Transaction volumes have also increased significantly. Two years ago, PayNow registered 150,000 transactions totaling S$24 million ($17 million) and in July this year, the figures rose to over 5 million and S$1 billion ($720 million), respectively.

Despite PayNow’s success, Ong noted that Singapore made a conscious decision to keep the playing field open for all.

«We made a deliberate decision not to have one player dominate the landscape and grow up very quickly,» he said, citing other channels like Apple or Google Pay.

«Instead, we put in place the backbone infrastructure so that multiple providers can compete and innovate to increase consumer choice while encouraging interoperability. As a result, Singaporeans can now make e-payments in multiple ways which are simple, swift and secure.»

Although corporate adoption has lagged its retail counterpart, Ong remains optimistic. Its corporate business currently serves entities representing half of the total unique entity number (UEN) issued in Singapore, an ID number required to interact with government agencies. It has 20 percent penetration rate of retail acceptance across hawker centers, supermarkets, healthcare and various F&B businesses.

As a result, the ratio of cash and cheque’s relative usage to e-payments have decreased significantly. Cheques have fallen 8 percent per year over the past three years while the cash ratio dropped from 53 percent to 33 percent in the same period.

When asked about pushing greater usage from banks, Ong agreed that the MAS should encourage the sector to promote PayNow corporates while also charging for cheques.

«And I think having this carrot-and-stick, push-and-pull approach will continue to see higher take-up of pay now corporate,» he said.