Mongolia aims to build a digital nation. In this context, a number of basic system and structural changes have been made. For example, to accelerate digital transformation, the former agency named Communication and Information Technology Authority was reorganized this year into the Ministry of Digital Development and Communications. E-Mongolia platform has successfully launched an integrated e-government system. The E-Mongolia academy has also been established to further develop, improve and maintain the E-Mongolia System. The fundamental laws of digital governance, such as the Law on Public Information, the Law on Digital Signatures, the Law on the Personal Data Protection, and the Law on Cyber Security, have also been approved by the Parliament of Mongolia.
Mongolia implemented the e-Mongolia platform a couple of years ago to digitalize public services. Can you tell us about the progress of this initiative and how this has impacted the lives of Mongolians?
We first introduced the E-Mongolia system on 1 October 2020. The main achievement is that today, it has become a large system that includes 656 services from 61 government organizations. In total, more than 12 million services have been provided online through this system. The system currently has 1.3 million users. That means one-third of the adult population uses the E-Mongolia platform. A total of 656 most demanded public services can be obtained from this system, from applying for a driver’s license to applying for a passport. Features such as offering services based on customer behavior have recently been added.
Mongolia is a vast and one of the least densely populated countries in the world. Can you tell us how this has been a challenge for 5G adoption and what is the 5G journey like so far?