MobiFone offers customers free data, calls to make up for disruption
In this article (5)
Telecom operator MobiFone has promised free data, calling, and text credit to customers affected by a network error lasting hours on Tuesday. It will offer 7.5 gigabytes of data for free to subscribers using smartphones and 1,000 minutes of calls in case of feature phones.
On Tuesday many subscribers complained they were unable to make phone calls, send text messages or access the Internet from around 4.30 p.m. The issue was fixed the same evening. A spokesperson for the state-owned company said Wednesday it was still trying to determine how many subscribers were affected by the issue.
Many people have expressed indignation that the problem occurred and the fact the operator was slow in notifying them about it. They were unable to contact the operator either during the disruption. In 2005, 2010, 2011, and 2016 too similar problems occurred.
On December 6, 2018, many MobiFone subscribers in Hanoi and Ho Chi Minh City were unable to connect to the Internet. MobiFone is the third-largest network operator in Vietnam behind Viettel and VNPT.
Questions & Answers
Q.What compensation is MobiFone offering customers affected by the network disruption?
What compensation is MobiFone offering customers affected by the network disruption?
MobiFone is offering 7.5 gigabytes of free data to smartphone users. Feature phone users will receive 1,000 minutes of call credit as compensation.
Q.When did the network disruption occur and how long did it last?
When did the network disruption occur and how long did it last?
The network disruption began around 4:30 p.m. On Tuesday. The issue was resolved and fixed later the same evening.
Q.Has MobiFone experienced similar network issues in the past?
Has MobiFone experienced similar network issues in the past?
Yes, similar problems have occurred on multiple occasions in previous years. These include 2005, 2010, 2011, and 2016.
Q.Why are customers expressing indignation about the network problem?
Why are customers expressing indignation about the network problem?
Customers are indignant that the problem occurred and that MobiFone was slow to notify them. They also found themselves unable to contact the operator during the disruption.
Reader pulse
Will this compensation retain customers?
22,173 votes so far