McDonald’s makes big change in store face

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McDonald’s newest restaurant is making a bold statement about the future of the chain.
McDonald’s has just opened a new flagship restaurant in Chicago. It is a glassy, 19,000-square-foot building that looks more like an Apple Store than a fast-food restaurant — and that is exactly what the company intended.
“We are proud to open the doors to this flagship restaurant, which symbolizes how we are building a better McDonald’s for our customers and the communities where they live,” McDonald’s President and CEO Steve Easterbrook said in a statement.
While the structure may be different, the Golden Arches are still present at the restaurant, which will be open 24 hours a day, seven days a week.
The restaurant features self-order kiosks, table service, mobile order and pay, and delivery — services that are becoming increasingly mainstream at McDonald’s locations across the US. Table service and increased digital ordering options are part of McDonald’s “Experience of the Future” revamp.
Currently, roughly 5,000 restaurants fit the qualifications, and McDonald’s plans to transform almost all restaurants by 2020. The restaurant also highlights something else McDonald’s is pushing in an effort to remake its image: sustainability. It has more than 70 trees at the ground level, as well as on-site solar panels.
The restaurant was designed by the Chicago-based firm Ross Barney Architects. While not every McDonald’s is going to look quite so classy and glassy, the combination of more tech, table service, and an emphasis on sustainability provides a blueprint of what the fast-food giant wants to roll out across America.
Questions & Answers
Q.What new services and features are being introduced in McDonald's restaurants?
What new services and features are being introduced in McDonald's restaurants?
The new restaurant includes self-order kiosks, table service, mobile order and pay, and delivery. These features are part of the "Experience of the Future" revamp the company is implementing across its US locations.
Q.How many McDonald's restaurants currently feature these new changes, and what is the future target?
How many McDonald's restaurants currently feature these new changes, and what is the future target?
Roughly 5,000 restaurants currently fit the qualifications for the "Experience of the Future" revamp. McDonald's aims to transform almost all of its restaurants by 2020 as part of this initiative.
Q.What sustainability efforts are highlighted in the new flagship restaurant?
What sustainability efforts are highlighted in the new flagship restaurant?
The new restaurant features over 70 trees at ground level and on-site solar panels. These elements are part of McDonald’s broader effort to remake its image by pushing sustainability.
Q.Is every McDonald's restaurant expected to adopt the new glassy architectural style?
Is every McDonald's restaurant expected to adopt the new glassy architectural style?
No, the article states that not every McDonald's will look quite so classy and glassy. This particular restaurant serves as a blueprint for rolling out tech, table service, and sustainability across America.
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