M1 launches carrier billing for BES12

1 min readUpdated May 26, 2025Jun 8, 201611:48 PM

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Singapore’s M1 has become the first operator in Southeast Asia to offer BlackBerry’s BES12 Cloud bundled with new or renewed business mobile plans.

The operator is the first in the region to take advantage of BlackBerry’s Enhanced SIM-Based Licensing, which offers multi-OS support from a single console, including for personal and company-issued devices.

The platform supports remote provisioning of corporate applications and the setting of usage rights over the portal.

M1 will also offer upgrade options including more advanced EMM features, billed via a monthly subscription model using carrier billing.

“M1 is pleased to be the first in Southeast Asia to bring the benefits of BES12 to customers with easy deployment through Cloud,” the company’s chief product development and corporate solutions officer Willis Sim said.

“This partnership with BlackBerry simplifies the way customers buy and use mobility, driving efficiencies and ultimately helps businesses enhance the way they service their own customers.”

Operators including Vodafone India, Taiwan’s Chunghwa Telecom, Malaysia’s Maxis and Celcom Axiata agreed to support carrier billing for BES12 last year.

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What this means

M1's pioneering carrier billing for BES12 in Southeast Asia is a deliberate step to lock in corporate clients by simplifying enterprise mobility management. This directly pressures rivals like Vodafone India and Taiwan's Chunghwa Telecom, which adopted BES12 carrier billing last year, to accelerate their regional enterprise offerings. By bundling and simplifying, M1 mitigates the complexity often associated with corporate IT solutions, a contrast to Panpuri's physical store expansion or PharmaResearch's concurrent market entry strategy. The risk lies in the declining market share of BlackBerry devices, but the multi-OS support lessens this. We anticipate M1 will aggressively market its new monthly subscription model to capture market share.

Rajiv Menon · Retail News Asia newsroom

Questions & Answers

What is BES12 Cloud and what are its main functions?

BES12 Cloud is a BlackBerry platform offering multi-OS support for personal and company-issued devices. It enables remote provisioning of corporate applications and allows setting usage rights via a portal, streamlining mobility for businesses.

How will M1 customers be billed for the BES12 Cloud service?

M1 will bill customers for the BES12 Cloud service using a monthly subscription model via carrier billing. Upgrade options with more advanced EMM features will also be available under this same billing method.

Which other operators have agreed to support carrier billing for BES12?

Last year, several other operators agreed to support carrier billing for BES12. These include Vodafone India, Taiwan’s Chunghwa Telecom, and Malaysia’s Maxis and Celcom Axiata.

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