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Lotte.com launches China app

By Aiko Tanaka
1 min read
Lotte.com launches China app
In this article (5)

South Korea’s Lotte.com has launched a Chinese mobile shopping mall service known as ‘china.lotte.com’ to meet demands of consumers chasing the ‘Korean Wave’.

Growing numbers of Chinese are buying goods online from offshore sources – a practice referred to as ‘Haitao’ locally. And Korean goods – especially in the beauty and fashion categories – are enormously popular among the younger demographic.

China.lotte.com, launched Wednesday (August 19) is’ exclusively focused on customers from Greater China. After global.lotte.com launched in February last year, Lotte spent a whole year preparing for the Chinese version of the site.

More than 10,000 lines have been selected for China.lotte.com and another 5000 local Chinese lines are being added progressively.

Chinese customers can shop using regular payment services including Alipay, UnionPay, Tenpay, PayPal and local Chinese credit cards.

Lotte.com’s global business team manager Hwang Hyun Jung says China.lotte.com considered even minute details to meet the expectations of the rapidly growing Chinese overseas shopping market.

“Through meticulous translations and user tests via Chinese supporters, this service is mainly composed of local-friendly user interface,” she said.

Lotte.com has attracted “hundreds of thousands followers and supporters” via Weibo during the last six months in preparation for the launch.

The company is also promising to work with Korean small businesses to help expose their brands and products to Chinese consumers via the portal.

Questions & Answers

Q.

What is the primary reason Lotte.com decided to launch a dedicated shopping app for China?

A.

Lotte.com launched the China app to meet the demand from Chinese consumers for goods related to the 'Korean Wave'. There is a growing trend of Chinese buyers purchasing items online from offshore sources, particularly Korean beauty and fashion products.

Q.

How long did Lotte.com spend developing the Chinese version of its shopping site?

A.

Lotte.com spent a full year preparing for the Chinese version of the site. This dedicated effort followed the launch of its global platform in February of the previous year, indicating significant investment in the Chinese market.

Q.

What specific payment methods are available for Chinese customers using china.lotte.com?

A.

Chinese customers can use a range of regular payment services, including Alipay, UnionPay, Tenpay, PayPal, and local Chinese credit cards. This offers various convenient options for shoppers.

Q.

How did Lotte.com engage with Chinese consumers before the launch of china.lotte.com?

A.

Lotte.com attracted hundreds of thousands of followers and supporters via Weibo over the six months preceding the launch. This activity helped to build anticipation and engagement with potential customers in the region.

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