Korean beauty giant opens 10th store in Australia
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Two years after first entering the Australian market, Innisfree has just opened its 10th store at Westfield Hurstville in southwest Sydney and says it will open two more stores in Westfield centers in Parramatta, NSW, and Burwood, Victoria, by August.
The global beauty brand, which is owned by Amorepacific Group, the L’Oreal of South Korea, is known for its affordable skincare and makeup and environmental awareness. It claims to have collected and recycled over 15 million empty bottles since 2003 and planted over 79,000 of trees globally.
Its steady expansion in Australia follows a strong response to its launch two years ago.
“Australia has been a significant growth market for Innisfree and our customers have really adopted our naturally inspired products and our immersive retail experience,” Brian Jeong, GM of Innisfree Australia, said in a statement about the Westfield Hurstville launch this week.
Company representatives have previously said the brand is committed to the Australian market for the long-term. Jeong said the brand will continue to review its growth strategy.
Like many retailers in Australia, Innisfree closed its brick-and-mortar stores for the month of April amidst the COVID-19 pandemic. It has since resumed normal trading hours with new safety measures in place, including a limit on the number of people in stores, floor markings to maintain 1.5-meter social distancing, hand sanitizer at the entrance and throughout stores and increased cleaning.
“All of our staff are sanitizing and washing their hands before and after each interaction and are regularly trained in stores in hygiene and safety practices,” Jeong said.
“All of our staff are sanitizing and washing their hands before and after each interaction and are regularly trained in stores in hygiene and safety practices,”
Testers are also available on request and are sanitized before and after use. This is a new measure; until two weeks ago, testers had been taken off the floor.
While rent has become a divisive issue for many shopping center retailers, Jeong said Innisfree has strong relationships with its retail partners.
“It’s a long road ahead with many uncertainties; maintaining our relationships with retail partners and ensuring our customers’ optimal experience is our key focus,” he said. Innisfree offers over 650 products across skincare, makeup, body care, hair care, home fragrances, and beauty tools ranging in price from $1 to $98.
It has over 1750 stores globally in 15 countries with over 20 million customers worldwide and claims that one bottle of its best-selling Green Tea Seed Serum is sold every seven seconds.
The brand has an office in Melbourne and a partnership with local online beauty leader, Adore Beauty. Sister brands, Amorepacific and Laneige, are also stocked at Mecca and Sephora.
In February, Amorepacific Group posted annual revenue of 5.6 trillion South Korean won (A$6.8 billion) for FY19, KRW 2.1 trillion (A$2.6 billion) of which was generated internationally.
Questions & Answers
Q.How quickly has Innisfree expanded since entering the Australian market?
How quickly has Innisfree expanded since entering the Australian market?
Innisfree has opened ten stores in Australia in the two years since it first launched. Two more stores are planned to open by August, bringing the total to twelve locations across the country.
Q.What measures has Innisfree implemented in its Australian stores due to the pandemic?
What measures has Innisfree implemented in its Australian stores due to the pandemic?
Innisfree has resumed normal trading with new safety measures. These include limiting customer numbers, enforcing 1.5-metre social distancing, providing hand sanitiser, and increasing cleaning. Staff are trained in hygiene practices.
Q.What is Innisfree's environmental commitment as stated in the article?
What is Innisfree's environmental commitment as stated in the article?
The brand claims to have recycled over 15 million empty bottles globally since 2003. It also states it has planted over 79,000 trees worldwide as part of its environmental awareness initiatives.
Q.What is the global reach of the Innisfree brand?
What is the global reach of the Innisfree brand?
Innisfree operates over 1,750 stores globally across 15 countries and serves more than 20 million customers worldwide. Its parent company, Amorepacific Group, generated A$2.6 billion internationally in FY19.
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