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K-beauty brands vow to defend against Sephora South Korea onslaught

By Sarah ChenKorea
2 min read
Sephora HK
Sephora HK
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South Korea’s big-name beauty retailers are prepared to defend their market share from the launch of Sephora South Korea, which debuts this week.

The first Sephora South Korea store will open in Parnas Mall in the upscale district of Gangnam in southern Seoul this Thursday, the company said. Spread across 547sqft, the store will feature hundreds of cosmetics, skincare, body and fragrance brands, along with its own private-label range.

Sephora, part of the French luxury goods conglomerate LVMH Group, has nearly 3000 stores worldwide. The company has begun an aggressive expansion program in Asia, opening stores in Hong Kong, Singapore, Thailand and India.

Sephora South Korea plans to open six stores and an official online store by the end of next year, along with 13 more nationwide by 2022.

Sephora’s inroads come as the country is already full of Sephora-like stores, which are mostly operated by the country’s major conglomerates.

Sales of beauty and drug products in the country came to US$4.74 billion last year, according to data compiled by Euromonitor International.

Olive Young, run by retail conglomerate CJ Group, is considered a market leader with nearly 1100 outlets across the country. The stores feature hundreds of budget- and mid-range beauty-and-lifestyle products.

Local retail giant Shinsegae also launched its first multi-brand beauty shop Chicor inside one of its department stores in December 2016, which houses not only luxury brands but also bargain cosmetics.

The company currently has 22 such stores across the country and a flagship in Gangnam.

The outlets also have a place where customers can try out makeup products for free and issues a credit card that offers discounts and other perks.

“We were able to secure not only loyal but also potential customers by issuing a credit card that offers benefits, especially for those in their 20s and 30s who are hugely interested in beauty products and makeup,” said Lee Sung-hwan, a Shinsegae official.

The company says it has issued 90,000 Chicor credits cards in about a year.

Lotte Shopping Co, South Korea’s No. 2 retailer, also operates the drugstore LOHB, which sells mainly medical cosmetics. That chain opened a concept store in the Gangnam district last month that mainly targets customers in their 20s.

Questions & Answers

Q.

How many Sephora stores does the company intend to open in South Korea over the next few years?

A.

Sephora South Korea plans to open six stores and an official online store by the end of next year. An additional thirteen stores are planned nationwide by 2022, bringing the total to nineteen physical stores.

Q.

Which existing retailers currently dominate the South Korean beauty market that Sephora is entering?

A.

Olive Young, run by retail conglomerate CJ Group, is considered a market leader with nearly 1100 outlets. Local retail giant Shinsegae also operates 22 multi-brand beauty shops called Chicor.

Q.

What strategy has Shinsegae's Chicor chain used to attract and retain customers in South Korea?

A.

Chicor issues a credit card that offers discounts and other perks, particularly targeting customers in their 20s and 30s. This approach has secured loyal and potential customers, with 90,000 cards issued in about a year.

Q.

What is the size of the South Korean beauty and drug products market that Sephora is entering?

A.

Sales of beauty and drug products in South Korea amounted to US$4.74 billion last year. This figure, compiled by Euromonitor International, indicates the total market value Sephora is now competing in.

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