Hong Kong’s Landmark mall launches ‘e-chat ’ retail initiative

May 29, 2020Updated May 26, 20251 min read

Hong Kong’s Landmark mall has launched the city’s first luxury “e-chat shopping” service on its mobile app.

The service is an enhancement of Landmark’s online shopping concierge that enables customers to select, reserve or purchase their favorite items online via WhatsApp, enabling one-on-one communication with in-store sales staff

Users of the app can receive fashion advice, trend tips and other assistance via the online concierges while browsing more than 500 items available from more than 48 of Landmark’s luxury fashion and lifestyle tenants. Participating brands include Fendi, Bottega Veneta, Tory Burch, Chopard, De Beers, Roger Vivier and R Sanderson.

Orders and payments can be made directly online, with purchases available for collection in-store or delivered directly to shoppers’ homes or choice of destination in Hong Kong within 48 hours.

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Mei Ling Tan

Contributor · RetailNews.asia

Mei Ling Tan is the Editor of Retail News Asia, where she leads the editorial team in delivering in-depth coverage of Asia’s dynamic retail landscape. With over a decade of experience in business journalism, Mei Ling is known for her sharp analysis, deep industry insights, and commitment to uncovering the stories behind Asia’s most innovative retail brands. Before joining Retail News Asia, Mei Ling held senior reporting roles at regional business publications, covering everything from consumer trends to digital transformation in retail. A graduate of the National University of Singapore with a degree in Communications and New Media, she combines journalistic integrity with a strong understanding of evolving market forces. Outside the newsroom, Mei Ling is a frequent speaker at industry panels and a mentor for young journalists.

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