Gucci launches China e-tail site

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Gucci has launched gucci.cn, its e-tail site for the Chinese market. In the words of the Italian luxury label, it will be Gucci’s only official Chinese website, created to “allow consumers a better access to Gucci products, without the limitations imposed by store location or opening hours. To optimise service speed, goods are shipped from local warehouses, and each transaction is assisted by a China-based customer service team, via live chat or phone.” In addition, payments on gucci.cn can be made using popular providers such as Alipay and WeChat.
Content-wise, the site offers a wealth of images and a narrative with a strong visual impact, culminating in the ‘Stories’ section, which takes an in-depth look at the sources of inspiration which influenced Creative Director Alessandro Michele’s collections, offering an exclusive glimpse of the designer’s own world.
“Combining editorial content with commercial features – said Gucci – is an approach which has already proved effective in North America, Europe, the UAEs and Australia, where the new website was launched back in 2015.”
As of today, Gucci’s e-tail sites are active in the USA, Japan, South Korea, Australia, Canada, the UK, Italy, Ireland, France, Germany, Spain, Portugal, Switzerland, the Netherlands, Austria, Belgium, Sweden, Norway, Denmark, Finland, the Czech Republic, Poland, Hungary, Romania, Bulgaria, Slovenia, Turkey and the UAEs.
Questions & Answers
Q.What is the primary reason Gucci launched this e-tail site for the Chinese market?
What is the primary reason Gucci launched this e-tail site for the Chinese market?
The site was created to give Chinese consumers better access to Gucci products, removing limitations imposed by store locations or opening hours.
Q.Which payment methods are available for purchases on the new gucci.cn site?
Which payment methods are available for purchases on the new gucci.cn site?
Payments can be made using popular providers like Alipay and WeChat, making transactions convenient for Chinese customers.
Q.How will Gucci ensure efficient service and support for online customers in China?
How will Gucci ensure efficient service and support for online customers in China?
Goods are shipped from local warehouses for speed, and a China-based customer service team assists transactions via live chat or phone.
Q.Has Gucci used this combined editorial and commercial website approach in other regions before?
Has Gucci used this combined editorial and commercial website approach in other regions before?
Yes, this approach proved effective when the new website launched in 2015 in North America, Europe, the UAEs, and Australia.
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