Google Voice update will put users on the best quality Cellular or Wi-Fi network automatically

2 min readUpdated Jun 4, 2025Dec 21, 20227:21 AM

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If you need a second number that will still ring through to your smartphone, you might consider the Google Voice app. Subscribers to the service can also make phone calls using this second number, and send/receive text messages. The second phone number could be used for personal calls, or if you have a business that you don’t want to have connected with your personal number, you can use the second phone number for that. This way, calls made to your business number will be sent directly to your smartphone even if you’re on the go.

Using Google Voice for personal use is free anworks withth Android and iOS-flavored devices. It also will work on the web. As long as you use the phone number provided by Google to make or take a call once over a six-month period, you will keep that phone number for the following six months. Once you go more than six months without using the assigned number, it reverts back to Google to give out to another Voice subscriber.

Besides using the app to make and take calls and send/receive texts, Google Voice will also save your voicemail. In fact, not only will it save your voicemail, Voice will also transcribe these messages and save the transcriptions or share them with others.

If you are using Google Voice for business, pricing for the “Starter” tier is $10 per month per user with a 10-user maximum. Calls can be made to 10 domestic locations. The “Standard” tier with unlimited domestic calls will cost $20 per month per user with no cap on the number of users. And the Premier tier, which offers unlimited domestic and international calls, is priced at $30 per month per user with no cap on the number of users.

Google has just made a useful change to Google Voice. According to a Google Workspace support page, “To ensure the best call experience, Google Voice now automatically switches ongoing calls between cellular data service and Wi-Fi when it determines that one network type will lead to better call quality. Previously, Voice identified the ideal network only at the time the call was placed and did not make any corrections for changes in network performance that might occur during the call.”

In other words, before the update, if you were in the middle of a Google Voice call made over cellular and the call quality deteriorated, you were out of luck since you could not switch to a Wi-Fi connection in the middle of the call. But now, after the update, Google Voice will switch automatically to the network offering the best call quality. The new feature is now available to all Google Voice users.

To install Google Voice tap this link for Android handsets and press on this link for iOS-powered phones.

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Questions & Answers

What is the new feature Google Voice has introduced?

Google Voice now automatically switches ongoing calls between cellular data service and Wi-Fi. This ensures the best call quality by adapting to network performance changes during a call.

What was the limitation of Google Voice before this update regarding call quality?

Previously, Google Voice only identified the ideal network when the call began. It could not correct for deteriorating call quality by switching networks if performance changed during the call.

What are the pricing tiers for Google Voice for business users?

The Starter tier is £10 per month per user for up to 10 users with domestic calls. The Standard tier costs £20 per month per user for unlimited domestic calls, and the Premier tier is £30 per month per user for unlimited domestic and international calls.

How can users keep their assigned Google Voice number active for personal use?

Users must make or receive a call using the Google-provided number at least once within a six-month period. If unused for longer, the number will revert to Google.

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