Garuda flights delayed because of ‘technical constraint’
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PT Garuda Indonesia has confirmed the delay of 68 flights from Friday to Saturday as a result of a “technical constraint” at Soekarno-Hatta International Airport’s Terminal 3, resulting in long waits for passengers.
The delays at the airport in Tangerang, Banten, had affected both domestic and international flights, including those to Japan and China, Garuda Indonesia said in a press statement on Saturday.
“We apologize for the inconveniences in the situation, which is out of our authority, and we will continue to give our best effort to coordinate and reduce the length of the delays,” Garuda Indonesia spokesperson Hengki Heriandono said.
Citing details provided by state air navigation firm AirNav, he explained that the cause of the delay was the limited movement at the newly opened terminal. “We have implemented a delay management policy to all affected passengers to ensure passenger rights can be fulfilled,” Hengki added.
Last month, 30 Garuda Indonesia flights were delayed for hours because of an electrical system failure at the new terminal. (dis/ags)
Questions & Answers
Q.What was the specific cause of the flight delays at Soekarno-Hatta International Airport’s Terminal 3?
What was the specific cause of the flight delays at Soekarno-Hatta International Airport’s Terminal 3?
The delays were caused by a 'technical constraint' at the newly opened Terminal 3. State air navigation firm AirNav specified the issue as limited movement within the terminal.
Q.How many Garuda Indonesia flights were affected by these delays?
How many Garuda Indonesia flights were affected by these delays?
Garuda Indonesia confirmed that 68 flights were delayed from Friday to Saturday due to the technical constraint. These delays affected both domestic and international routes.
Q.Has Garuda Indonesia experienced similar issues at this new terminal recently?
Has Garuda Indonesia experienced similar issues at this new terminal recently?
Yes, last month 30 Garuda Indonesia flights were delayed for several hours. That incident was attributed to an electrical system failure at the same new terminal.
Q.What measures has Garuda Indonesia taken for the passengers affected by the delays?
What measures has Garuda Indonesia taken for the passengers affected by the delays?
Garuda Indonesia has implemented a delay management policy for all affected passengers. This policy aims to ensure that passenger rights are fulfilled during the inconvenience.