Garuda cancels all flights to Denpasar due to volcanic ash
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Garuda Indonesia Airlines on Sunday cancelled all flights to Balis Nurah Rai International Airport following its closure again at 9.30 a.m local time on Sunday.
The flights cancellation was aimed to avoid aviation hazards and to ensure passenger safety due to the volcanic ash being spewed by Mount Raung in East Java Province.
“Due to the rising eruption of Mount Raung in Bondowoso, East Java, this volcano was closed again on Sunday, that makes Garuda temporarily canceled all flights to Denpasar,” Executive Vice President Corporate Communications PT Garuda Indonesia M Ikhsan Rosan said in his press statement received here on Sunday.
The Garuda flights were cancelled after a notice was issued to airmen (Notam) “No.A1423/15 which was issued by the Briefing Office of Ministry of Transportation.
In addition, Garuda also cancelled its flights from Balis Nurah Rai International Airport pending further announcement which will be issued by the Briefing Office.
Rosan further said that with regard to the mount eruption, Garuda issued policy such as the exemptions of cancellation fee, administration fees, re-booking or reroute fee, refund fee, and other ticket change fees for passengers scheduled to fly to Denpasar on the day.
Garuda also called flights for the passengers who will fly to and from Denpasar to immediately make changes to ticket reservation through the Call Center Garuda Indonesia (24 hours) at numbers 021-2351 9999 and 0804 1 807 807.
Apart from that Garuda will continue to update the information on the current situation through www.garuda-indonesia.com and TwitterIndonesiaGaruda,
On Friday (July 10) Garuda cancelled 112 flights to avoid aviation hazards and to ensure passenger safety due to volcanic ash being spewed by the Mount Raung.
Questions & Answers
Q.What is the primary reason Garuda Indonesia Airlines cancelled its flights to Denpasar?
What is the primary reason Garuda Indonesia Airlines cancelled its flights to Denpasar?
Garuda Indonesia Airlines cancelled flights due to the volcanic ash being spewed by Mount Raung in East Java Province. This measure was taken to avoid aviation hazards and ensure passenger safety.
Q.Which airport has been affected by the flight cancellations?
Which airport has been affected by the flight cancellations?
Balis Nurah Rai International Airport has been affected. Garuda cancelled all flights to and from this airport due to its closure following the volcanic ash emissions from Mount Raung.
Q.What fee exemptions has Garuda offered passengers impacted by the cancellations?
What fee exemptions has Garuda offered passengers impacted by the cancellations?
Garuda has exempted cancellation fees, administration fees, re-booking or reroute fees, refund fees, and other ticket change fees. This applies to passengers scheduled to fly to Denpasar on the day.
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