DHL Parcel offers Alexa interaction
In this article (5)
DHL Parcel’s customers can now use Amazon’s digital smart speaker “Alexa” for updates on their parcels’ delivery status and location.
“We want to continually expand and improve service levels for our customers, so of course we’re going to take a close look at any new and innovative technologies available. As an innovation leader in the industry, this is the standard we set for ourselves,” said Michaela Lukas, who heads DHL Parcel’s customer service for private customers. “Voice enabled technologies, including hands-free interaction with online apps, will become more and more prevalent in the future.”
Depending on user feedback, DHL plans to extend the new voice-controlled service later this year to include information on outlet locations, opening hours, products and prices.
A number of other delivery companies- including DPD – have also been rolling out applications for Alexa on the Amazon Echo and Amazon Dot platforms.
Questions & Answers
Q.What kind of information can customers get about their parcels using Alexa?
What kind of information can customers get about their parcels using Alexa?
Customers can currently use Alexa to get updates on their parcels' delivery status and their current location. This allows for hands-free interaction with their parcel information.
Q.Does DHL Parcel have plans to expand the voice-controlled service in the future?
Does DHL Parcel have plans to expand the voice-controlled service in the future?
Yes, DHL Parcel plans to extend the service later this year, depending on user feedback. Future features may include information on outlet locations, opening hours, products, and prices.
Q.Why has DHL Parcel decided to integrate with Amazon's Alexa service?
Why has DHL Parcel decided to integrate with Amazon's Alexa service?
DHL Parcel aims to continually expand and improve its service levels for customers. They see integrating with innovative technologies like voice-enabled services as part of their standard as an industry innovation leader.
Q.Are other delivery companies also using Alexa for customer services?
Are other delivery companies also using Alexa for customer services?
Yes, the article mentions that a number of other delivery companies, including DPD, have also been rolling out applications for Alexa on the Amazon Echo and Amazon Dot platforms.
Reader pulse
Is DHL's Alexa integration a smart move?
18,207 votes so far