DHL Enables Unbanked Consumers in SEA to buy online
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DHL eCommerce, a division of Deutsche Post DHL Group, has launched its Cross Border Cash-on-Delivery (COD) service to allow consumers to pay for their international purchases in cash and only upon delivery.
In Southeast Asia over 73% of the population are still unbanked and inaccessible to e-commerce retailers since they do not have access to credit cards or internet banking services.
COD is available as a value-added service of the DHL Parcel International Direct product, specifically for sellers based in China and Australia delivering to consumers in Malaysia, Thailand and Vietnam. Collected cash will be remitted to a local bank account at destination (Malaysia, Thailand or Vietnam) or in the billing country (China or Australia) based on the local destination currency. Remittance will be made to sellers every fortnight and tracking visibility of the status of COD is available on the DHL portal.
“Despite growing credit card adoption in Southeast Asia, the low level of credit card penetration has forced e-commerce retailers to offer alternative modes of payment methods such as cash on delivery, digital payments and in some cases paying in-store. This opens up a huge potential by reaching out to a new group of unbanked consumers and also meeting the needs of consumers who prefer to pay in cash.” said Charles Brewer, CEO, DHL eCommerce.
“China and Australia are huge e-commerce export markets and our DHL Parcel International Direct product provides a direct entry into high demand markets with excellent transit times of 3-5 business days with economical shipping prices. With our fully-owned domestic delivery network in Malaysia, Thailand and Vietnam, we are able to deliver on-time with secure features like cash-on-delivery.” added Brewer.
To enable sellers in China and Australia to tap on the cross-border e-commerce opportunity, DHL eCommerce enables economical international shipping with a range of e-commerce features. This includes parcel pick-up service; easy IT integration of the seller’s inventory into the DHL shipping process, end-to-end tracking, dynamic routing and distribution, returns management, etc.
Questions & Answers
Q.Which specific countries in Southeast Asia will benefit from this new cash-on-delivery service?
Which specific countries in Southeast Asia will benefit from this new cash-on-delivery service?
The Cross Border Cash-on-Delivery service is available for consumers in Malaysia, Thailand, and Vietnam. This aims to reach the large unbanked population in these specific Southeast Asian nations.
Q.How often will sellers receive their money after cash-on-delivery payments are collected?
How often will sellers receive their money after cash-on-delivery payments are collected?
Collected cash will be remitted to sellers every fortnight. The payment can be deposited into a local bank account in the destination country or the billing country, depending on the local currency.
Q.Beyond cash-on-delivery, what other features does DHL eCommerce offer sellers using the Parcel International Direct product?
Beyond cash-on-delivery, what other features does DHL eCommerce offer sellers using the Parcel International Direct product?
Sellers can access features such as parcel pick-up service, easy IT integration for inventory, end-to-end tracking, dynamic routing and distribution, and returns management to support their e-commerce operations.
Q.For which origin countries is this cross-border cash-on-delivery service primarily designed?
For which origin countries is this cross-border cash-on-delivery service primarily designed?
The service is specifically for sellers based in China and Australia. These are identified as significant e-commerce export markets, enabling them to reach consumers in Malaysia, Thailand, and Vietnam.
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