DHL launches domestic delivery service with nationwide coverage in Malaysia
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HL eCommerce, a division of the world’s leading logistics company, Deutsche Post DHL Group, has launched its domestic delivery operations in Malaysia with a range of customer-centric services catered to Malaysia’s growing e-commerce market. Malaysian online retailers will also benefit from DHL’s range of cross-border shipping solutions and network of fulfillment centers globally to enable their international expansion. This will further accelerate the e-commerce market in Malaysia which is expected to grow at CAGR of 15.8% to EUR 1 bn by 2020, largely fuelled by recent initiatives such as the National E-commerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Program.
“E-commerce has become a way of life for Malaysians, with 47% already using their smartphones to shop online,” said Malcolm Monteiro, CEO, Asia Pacific, DHL eCommerce. “Approximately 7 million are already shopping online every month, and with the industry expected to grow to EUR 1 bn by 2020 in Malaysia and globally to US$1 trillion[4] in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”
The investment in Malaysia includes a 48,000 sq ft central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in Klang Valley, Penang and Johor Bahru, and two to four day delivery to all other locations across West Malaysia and East Malaysia.
DHL eCommerce’s end-to-end domestic delivery solutions will offer pick-up services, track and trace, reverse logistics, cash on delivery with daily remittance and call center capabilities for deliveries within Malaysia. It aims to provide best-in-class domestic delivery with quick, predictive and secure delivery.
Questions & Answers
Q.Which specific areas in Malaysia will receive next-day delivery from DHL eCommerce?
Which specific areas in Malaysia will receive next-day delivery from DHL eCommerce?
DHL eCommerce will provide next-day delivery to all urban areas within Klang Valley, Penang, and Johor Bahru. Other locations across West and East Malaysia will receive deliveries within two to four days.
Q.What is the expected growth rate of the e-commerce market in Malaysia?
What is the expected growth rate of the e-commerce market in Malaysia?
The e-commerce market in Malaysia is expected to grow at a Compound Annual Growth Rate (CAGR) of 15.8%. This growth is projected to see the market reach EUR 1 billion by 2020.
Q.What kind of infrastructure has DHL invested in to support its new domestic service?
What kind of infrastructure has DHL invested in to support its new domestic service?
DHL has invested in a 48,000 sq ft central distribution hub in Puchong, along with additional depots in Penang, Johor Bahru, and Cheras. A fleet of 2-wheel and 4-wheel vehicles also forms part of the investment.
Q.What services are included in DHL eCommerce’s end-to-end domestic delivery solutions?
What services are included in DHL eCommerce’s end-to-end domestic delivery solutions?
The domestic delivery solutions include pick-up services, track and trace, and reverse logistics. Customers can also use cash on delivery with daily remittance and access call centre capabilities for support.
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