Cebu Pacific, PAL suspends domestic flights to and from Manila during MECQ
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All Cebu Pacific and Cebgo DOMESTIC flights to/from Metro Manila are canceled from August 4 to 18, 2020, in line with the announcement of Modified Enhanced Community Quarantine (MECQ) over Metro Manila and adjacent provinces, and continued community quarantine over the rest of the country.
CEB will continue to operate the following domestic flights:
· Clark-Cebu-Clark, every Tuesday
· Cebu-Davao-Cebu, every Tuesday
CEB also intends to operate the following international flights:
| Frequency | ||
| 5J 18 | Manila-Dubai | Every Sunday |
| 5J 19 | Dubai-Manila | Every Monday |
| 5J 194 | Manila-Seoul (Incheon) | Every Thursday |
| 5J 5059 | Tokyo (Narita)-Manila | Every Wednesday / Saturday (Starting Aug 8) |
| 5J 817 | Osaka-Manila | Every Friday (Starting Aug 6) |
| 5J 807 | Manila-Singapore | Every Thursday / Saturday (Starting Aug 6) |
| 5J 808 | Singapore-Manila | Every Friday/ Sunday (Starting Aug 7) |
Flights between Manila and Taipei, along with all other Cebu Pacific international flights, are also canceled during this time.
CEB will also continue to mount all-cargo flights to ensure the transport of essential goods across the country. We will also work with the government at the national and local levels to assist stranded passengers.
Passengers on canceled flights have the following options:
1. Unlimited rebooking
Rebook to any travel date within three (3) months from original flight, with change (rebooking) fees and fare difference waived. If travel is after three (3) months, change fees are waived, but minimal fare difference may apply.
“CEB will also continue to mount all-cargo flights to ensure the transport of essential goods across the country.”
2. Two-year Travel Fund
Place the full cost of the ticket in a Travel Fund, or a virtual wallet with Cebu Pacific. Valid for two (2) years, the Travel Fund can be used to pay for flights up to a year out, or purchase add-ons (e.g. baggage allowance, seat selection, etc.)
3. Full refund
Passengers on canceled flights are entitled to a full refund. However, due to the unprecedented volume of requests for refunds, the process may take at least four (4) billing cycles.
Anyone of these options can be availed by managing bookings online via the Cebu Pacific website. Customers who booked through travel agencies or online booking sites must coordinate with them to manage their bookings or claim refunds.
This is a developing situation. We may adjust flights depending on government regulations. We will contact passengers through the email addresses and mobile numbers provided upon booking for any information regarding their flights. We shall also provide updates through our website and official social media accounts.
PAL
Philippine Airlines said all its domestic flights to and from Manila (MNL) from August 4 to 18, 2020 are also canceled.
PAL said domestic flights between Clark, Cebu, Davao and cities other than Manila are not affected and shall remain operational.
International flights to and from Manila shall continue to operate, subject to further guidelines from the authorities in line with quarantine capacity and related arrangements.
Domestic passengers of these canceled flights have options to rebook, refund or convert their ticket into a travel voucher.
PAL told its guests that they seek the understanding and full cooperation “as we make these necessary changes to comply with the government directives and above all to support public safety.”
Questions & Answers
Q.Which specific domestic routes will Cebu Pacific still operate during the MECQ period?
Which specific domestic routes will Cebu Pacific still operate during the MECQ period?
Cebu Pacific will continue to operate domestic flights between Clark and Cebu every Tuesday, and between Cebu and Davao, also every Tuesday. All other domestic flights to or from Metro Manila are cancelled.
Q.What options do Cebu Pacific passengers have if their flight is cancelled?
What options do Cebu Pacific passengers have if their flight is cancelled?
Passengers can choose unlimited rebooking within three months with waived fees, place the ticket cost into a two-year Travel Fund, or request a full refund. Options are managed through the Cebu Pacific website.
Q.Are international flights for both Cebu Pacific and Philippine Airlines affected by the Manila MECQ?
Are international flights for both Cebu Pacific and Philippine Airlines affected by the Manila MECQ?
Cebu Pacific has cancelled some international flights like Manila-Taipei, but intends to operate others. Philippine Airlines states its international flights to and from Manila will continue, subject to government guidelines.
Q.How long might it take to receive a full refund from Cebu Pacific for a cancelled flight?
How long might it take to receive a full refund from Cebu Pacific for a cancelled flight?
Due to the high volume of requests, processing a full refund from Cebu Pacific may take at least four billing cycles. Passengers are encouraged to manage bookings online via their website.
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