Cebu Pacific extends flexible booking options
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CEBU Pacific (CEB) extends the coverage of its flexible booking options for passengers traveling until Dec. 31, 2020.
The Travel Fund, valid for two years, can be used to book flights up to 12 months ahead, given that transactions are done before the fund expires. This means customers can use their Travel Funds to book trips potentially until 2023.
This virtual wallet will consist of the full cost of the ticket and can even be used for purchasing ancillaries such as baggage allowance and seat blocking.
For customers with existing Travel Funds, the two-year validity will be applied retroactively.
Those who wish to postpone travel plans may opt to rebook their flights as many times as possible. A minimal fare difference may apply.
Those with canceled flights will continue to have the following options: placing the full cost of the ticket in a Travel Fund valid for two years; rebooking flights with no limit (both rebooking fee and fare difference are waived if new travel date is within 90 days); or availing of a full refund.
One simply has to go to the “Manage Booking” portal on the Cebu Pacific website. Bookings can be modified up to two hours before the flight.
Questions & Answers
Q.What is the latest date passengers can travel and still use these flexible booking options?
What is the latest date passengers can travel and still use these flexible booking options?
The extended flexible booking options cover passengers who are scheduled to travel until 31 December 2020. This allows them to manage their bookings more easily if their travel plans change.
Q.Can the Travel Fund be used to purchase anything other than new flights?
Can the Travel Fund be used to purchase anything other than new flights?
Yes, the Travel Fund is a virtual wallet that includes the full cost of the original ticket. It can also be used to buy ancillaries, such as baggage allowance and seat blocking, for future bookings.
Q.What options are available for customers whose flights have been cancelled?
What options are available for customers whose flights have been cancelled?
Customers with cancelled flights have three choices. They can get a full refund, place the ticket cost into a Travel Fund valid for two years, or rebook their flight multiple times without fees or fare difference if the new date is within 90 days.
Q.How late can a passenger make changes to their booking before the flight departs?
How late can a passenger make changes to their booking before the flight departs?
Passengers can modify their booking up to two hours before the scheduled flight departure time. All changes are made through the “Manage Booking” portal on the Cebu Pacific website.
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