Cebu Pacific Enhances Payment Method Features with CellPoint Digital’s Payment Orchestration Platform
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CellPoint Digital, a fintech leader in payment orchestration, today announces the next leg of its partnership with Cebu Pacific, the largest airline in the Philippines.
Cebu Pacific is one of the most successful low-cost airlines in the world, having flown over 22 million passengers to over 60 destinations in 2019, with 70% of these bookings being made directly via the carrier’s digital channels.
Following the successful implementation of CellPoint Digital’s cutting-edge Payment Orchestration Platform, Velocity, across all of Cebu Pacific’s digital channels last year, the airline has now implemented new alternative payment methods to provide more flexible options to their customer’s payment experience. Thanks to the PSP/acquirer agnostic Velocity platform, Cebu Pacific customers will now have access to the following popular payment methods: GCash, GrabPay and PayMaya.
The new alternative payment methods boast wide-ranging end-user benefits, including enabling split payments between travel fund vouchers and cash, and converting local currencies in real-time. For the airline itself, providing more payment methods should increase revenues, and by optimizing card payment processing across multiple acquirers, they will be able to do real-time transaction monitoring – by market, and by payment method – all delivered conveniently in one place.
The intelligent routing module already dynamically optimizes the routing of each transaction made via a bespoke network of acquiring banks, thereby maximizing acceptance rates and lowering transaction costs.
Candice Iyog, Vice-president for Marketing and Customer Experience at Cebu Pacific added: “Our partnership with CellPoint Digital continues to go from strength to strength. As the world begins to open back up and consumers are more used to using flexible digital payment methods than ever before, we’re proud to be able to offer our customers a frictionless customer experience at the checkout by giving them the payment methods they most want to use.”
“Thanks to the PSP/acquirer agnostic Velocity platform, Cebu Pacific customers will now have access to the following popular payment methods: GCash, GrabPay and PayMaya.”
Commenting on the announcement Kristian Gjerding, CEO of CellPoint Digital commented: “We’re delighted to announce this evolution in our partnership with Cebu Pacific. Airlines have, by necessity, some of the most complex payment ecosystems of modern merchants, and an equally diverse customer base to match. By utilising our comprehensive payment orchestration platform and having access to a large payments ecosystem, we have simplified the payment process for Cebu while bolstering its offering with popular alternative payment methods for its customers.”
The news comes as the APAC airline sector gears up to take off again following the disruption caused by the COVID-19 pandemic, with 77% of APAC airline customers ready to travel as soon as restrictions fully ease. Via its access to CellPoint Digital’s growing ecosystem, Cebu Pacific is ready to maximise the payments journey for APAC travellers with payment methods covering over 40 local and global cards, and over 350 alternative payment methods.
The future is promising for the partnership as the two companies work towards introducing more new features such as stored cards and other popular APMs, while also empowering Cebu’s B2B offering with more payment capabilities.
Questions & Answers
Q.What new payment options has Cebu Pacific implemented for its customers?
What new payment options has Cebu Pacific implemented for its customers?
Cebu Pacific customers can now access popular alternative payment methods including GCash, GrabPay, and PayMaya. This offers more flexible options and enables features like split payments using travel fund vouchers and real-time currency conversion.
Q.How does optimising card payment processing benefit Cebu Pacific?
How does optimising card payment processing benefit Cebu Pacific?
Optimising card payment processing across multiple acquirers allows the airline to conduct real-time transaction monitoring. This can be done by market and payment method, all conveniently managed in one place, while also lowering costs.
Q.Which specific benefits do customers gain from these new payment methods?
Which specific benefits do customers gain from these new payment methods?
Customers gain benefits such as the ability to make split payments between travel fund vouchers and cash. They can also convert local currencies in real-time, providing greater flexibility and a smoother checkout experience.
Q.How will this partnership evolve in the future for Cebu Pacific and CellPoint Digital?
How will this partnership evolve in the future for Cebu Pacific and CellPoint Digital?
The companies plan to introduce more new features, such as stored cards and additional alternative payment methods. They also aim to empower Cebu Pacific's B2B offering with further payment capabilities.