Bamboo Airways warned for overselling tickets
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Vietnam’s aviation authorities have ordered Bamboo Airways to stop selling tickets for the wrong flight slots after many passengers complained of canceled and delayed flights.
Each airline has an allocated number of flight slots, meaning a specific period of time wherein an aircraft can take off or land at an airport depending on the latter’s capacity, but Bamboo Airways has sold tickets for slots that it does not have, according to the Civil Aviation Authority of Vietnam (CAAV).
In recent weeks customers have been complaining about Bamboo Airways frequently canceling or delaying flights, especially on the Hanoi-Da Nang route.
On March 4, the budget carrier published a public apology over its changing of schedules, blaming it on maintenance work happening at the Noi Bai International Airport.
However, a representative of Noi Bai airport said the maintenance work had finished earlier and that flight schedules were not affected by it.
The CAAV has informed Bamboo Airways that if it ignored the warning and continued to offer tickets for the wrong flight slots, the carrier will not get more slots for six months.
In January, Bamboo Airways, Vietjet, and Vietnam Airlines all received warnings for selling tickets for the wrong slots for the annual Tet (Lunar New Year) holiday.
Questions & Answers
Q.What specifically did Bamboo Airways do wrong regarding flight slots?
What specifically did Bamboo Airways do wrong regarding flight slots?
Bamboo Airways sold tickets for flight slots that it had not been allocated. Airlines are assigned a specific number of slots, which dictate when an aircraft can take off or land, depending on airport capacity.
Q.What consequence will Bamboo Airways face if it continues to sell tickets for incorrect slots?
What consequence will Bamboo Airways face if it continues to sell tickets for incorrect slots?
If Bamboo Airways ignores the warning and continues selling tickets for incorrect slots, the Civil Aviation Authority of Vietnam will not allocate any more slots to the carrier for a period of six months.
Q.Was the maintenance work at Noi Bai International Airport the real reason for the flight disruptions?
Was the maintenance work at Noi Bai International Airport the real reason for the flight disruptions?
No, a representative for Noi Bai airport stated that the maintenance work had already concluded. They also clarified that flight schedules were not impacted by the maintenance at the time.
Q.Have other airlines in Vietnam also been warned about overselling flight slots?
Have other airlines in Vietnam also been warned about overselling flight slots?
Yes, in January, both Vietjet and Vietnam Airlines also received warnings. They were cautioned for selling tickets for the wrong slots in preparation for the annual Tet (Lunar New Year) holiday.
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