Apple to accredit independent repair shops in Vietnam
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U.S. consumer electronics giant Apple will extend to Vietnam a program that provides independent repair shops with access to genuine parts.
In a blogpost Monday, the company said it would open registrations for the program later this week for Vietnam and 37 other markets including Australia, South Korea and the UAE.
In other countries like China, it will begin later this year.
This means customers will not need to visit Apple authorized service providers to get their iPhone and Macbook problems fixed and can instead go to third-party repair providers.
Interested businesses can join the program for free but must have an Apple-certified technician (certification is also free) doing the repairs.
The technicians must pass exams through an online authorized testing center and the certification is updated on a product basis annually.
Apple said further applicants must be an established business with documents available for review by it, and have easily accessible premises and not a residential address.
“Qualifying repair providers can purchase genuine Apple parts and tools at the same price as [authorized service providers] and receive free access to training, repair manuals and diagnostics,” Apple wrote.
There are already over 1,500 accredited independent repair shops in the U.S., Canada and Europe.
Questions & Answers
Q.Which other markets, besides Vietnam, will see this independent repair program introduced soon?
Which other markets, besides Vietnam, will see this independent repair program introduced soon?
Registrations for the program will also open later this week in Australia, South Korea, and the UAE. Other countries, such as China, are expected to join later in the year.
Q.What are the key requirements for independent repair shops to join this program?
What are the key requirements for independent repair shops to join this program?
Shops must be established businesses with verifiable documents and easily accessible premises, not residential addresses. They also need an Apple-certified technician who has passed online exams and updates their certification annually.
Q.What benefits do participating independent repair shops receive once accredited by Apple?
What benefits do participating independent repair shops receive once accredited by Apple?
Accredited shops can purchase genuine Apple parts and tools at the same price as authorised service providers. They also gain free access to training, repair manuals, and diagnostic tools from Apple.
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