Skip to content
E-Tailing

Amazon secret recipe to save the physical store

By Rajiv Menon
1 min read
Amazon India
Amazon India
In this article (5)

The Amazon-Calvin Klein pop-up stores in New York City and Los Angeles may be just what brick-and-mortar retailers need to bring online shoppers back to the real world, Morgan Stanley’s Brian Nowak said.

Amazon is banking on its loyalty with consumers who rely on the company for the best prices, Nowak said. When it comes to brick-and-mortar, that transparency “could encourage more people to shop in store rather than online,” he said.

The key way it does this is by having consumers experience dynamic pricing while at the shop, prompting shoppers to scan the barcodes of items in order to see the ever-changing prices. The prices will match what’s on Amazon.com, which is often the lowest price, Nowak said.

The Amazon-Calvin Klein pop-up also offers free personalization and customization of basic items, such as underwear, the mainstay of Calvin Klein’s brand. It is also offering exclusive merchandise, which can only be found in the store or at the ‘My Calvins’ online brand store on Amazon.com.

Amazon secret recipe to save the physical store

“This phone scanning and dynamic pricing combination is another example of Amazon’s attempt to change consumer behavior/expectations in the offline world in a way to build trust with consumers that they are always getting the lowest price,” Nowak wrote in a note.

Amazon’s outsized influence as an ecommerce giant has retailers scrambling to stay relevant as it eats away at brick-and-mortars’ market share, particularly in-store sales. When Amazon announced a partnership with Nike in June, it hit Dick’s, Under Armour, Foot Locker and other competitors with many retailers reporting dismal third-quarter earnings.

The company’s attempts at providing a different shopping experience in brick-and-mortar stores may be what saves the retail industry and brings shoppers back to physical stores.

Amazon’s stock is trading at $1,133.97 a share and was up 50.39% up for the year. PVH Corp, the parent of Calvin Klein, is trading at $134.28 a share and is up 47.64% for the year.

Questions & Answers

Q.

What is the primary method Amazon is using to encourage in-store shopping in these pop-up stores?

A.

Amazon encourages shoppers by allowing them to experience dynamic pricing in-store. Customers scan item barcodes to see the current prices, which match Amazon.com and are often the lowest available.

Q.

Beyond pricing, what other incentives do the Amazon-Calvin Klein pop-ups offer to attract customers?

A.

The pop-ups offer free personalisation and customisation of basic items, such as underwear. They also provide exclusive merchandise that can only be purchased in these stores or via the 'My Calvins' online brand store on Amazon.com.

Q.

Why does Brian Nowak believe this strategy could be beneficial for other brick-and-mortar retailers?

A.

Nowak suggests that this approach could help brick-and-mortar retailers by building trust with consumers. Shoppers are assured they are always getting the lowest price, potentially encouraging more in-store visits rather than online purchases.

Q.

What impact has Amazon's growing influence previously had on traditional retailers, according to the article?

A.

Amazon's outsized influence has led to other retailers scrambling to stay relevant and has eaten away at their market share, especially in-store sales. Several major competitors reported dismal third-quarter earnings after Amazon's partnership with Nike was announced.

Reader pulse

Is Amazon's pop-up model a major shift for physical retail?

21,498 votes so far

Weekly Briefing

Asia's retail intelligence, in your inbox

Monday, Wednesday and a Friday Weekly Wrap: the retail stories, numbers and moves that mattered across Asia. Nothing else, and you can unsubscribe in one click.

  • Top industry moves and market shifts
  • Weekly data-driven analysis from across Asia
  • Monday, Wednesday and the Friday Weekly Wrap

Read by retail operators, investors and brand teams across Asia.

Protected by a quick human check. No spam, ever. Unsubscribe in one click.

SecureGDPR ready