AirAsia warns of fake ticket sales on Facebook, Instagram
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Discounted AirAsia and AirAsia X tickets sold on social media platforms are likely fraudulent, the airline warned the public today.
The low-cost carrier today said it has already encountered several complaints from consumers who procured the tickets from unauthorised resellers who advertised these at heavily discounted rates on Facebook and Instagram.
“The airline would like to remind the public to book their flights only through official channels such as the website airasia.com, official websites of its affiliates (such as AirAsiaGo.com) and official sales centres listed on our website,” it said in a statement today.
It then urged the public to verify such third-party offers via the airline’s social media channels on Facebook, Twitter and Ask.
The low-cost carrier said that its popularity in the region made it an attractive target for such scams, further warning that it may take legal action against those involved, in addition to the police report it has already lodged.
Questions & Answers
Q.What specifically are AirAsia and AirAsia X warning customers about?
What specifically are AirAsia and AirAsia X warning customers about?
They are warning about fraudulent discounted tickets being sold on social media platforms like Facebook and Instagram by unauthorised resellers. Consumers have reported purchasing these fake tickets.
Q.Where should customers purchase AirAsia and AirAsia X tickets to ensure they are legitimate?
Where should customers purchase AirAsia and AirAsia X tickets to ensure they are legitimate?
Customers should book flights only through official channels. These include the airline's website, airasia.com, official affiliate websites like AirAsiaGo.com, and sales centres listed on the main website.
Q.What action is AirAsia taking regarding these fraudulent ticket sales?
What action is AirAsia taking regarding these fraudulent ticket sales?
AirAsia has already lodged a police report concerning the scam. The airline also stated that it may pursue legal action against individuals involved in selling these fake tickets.
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