AirAsia, Malaysia Airlines provide alternative arrangements for passengers affected by Bali volcano

AirAsia has provided alternative arrangements for travellers affected by the Mount Agung eruption in Bali.

In a statement this evening it said all guests whose flights are affected will be entitled to choose one of the following service recovery options being offered:

For flights to/from Bali and Lombok from Nov 25 2017 – Dec 25 2017:

Option 1: Change to a new travel date on the same route within 30 calendar days from original flight date without additional cost and subject to seat availability; or,

Option 2: Credit Account: Retain the value of fare in a credit account for future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issue, for travel date of your choice; or,

Option 3: Full Refund: Obtain a full refund in the amount equivalent to your booking. This can be done strictly via e-form available on support.airasia.com.

For Flights to/from Bali and Lombok from Dec 11 2017 – Dec 31 2017:

Option 1: Change to a new travel date on the same route up to Jan 31 2018 without additional cost and subject to seat availability; or

Option 2: Reroute to other destination (within AirAsia network) with fare difference applicable, subject to seat availability; or,

Option 3: Retain the value of fare in a credit account for future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issue, for travel date of your choice.

Guests are advised to check airasia.com and AirAsia’s social media pages for further announcements.