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AirAsia keeps improving flight services

By Aiko TanakaIndonesia
3 min read
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AirAsia won for the 11th time at the prestigious Skytrax World Airline Awards as the world’s best low-cost airline during the Paris Air Show in Le Bourget, Paris, France, in the middle of June 2019. But despite the awards, it has never let itself get complacent.

The airline keeps its commitment to continue increasing and improving its flight services for domestic routes and foreign routes, by being continually committed to providing low cost but quality flight services on all of the routes it serves.

In July 2019, the airline launched three new routes from Jakarta to Sorong in West Papua, Lombok in West Nusa Tenggara and Semarang in Central Java. The new routes will start operating on Sept. 1 and will be served by Airbus A320 aircraft with a capacity of 180 seats. In June, AirAsia launched five new domestic routes. The five round-trip domestic routes are Jakarta-Lombok (11 flights per week), Bali-Lombok (seven flights per week), Yogyakarta Kulonprogo-Lombok (three flights per week), Bali-Labuan Bajo (seven flights per week) and Surabaya-Kertajati (three flights per week). AirAsia will start operating its flight services on the five new domestic routes from Aug. 1 onwards.

In an effort to attract more passengers to the new routes, AirAsia is offering special prices, namely for Jakarta–Lombok starting from Rp 635,000, Bali–Lombok from Rp 243,000, Surabaya–Kertajati from Rp 626,000. All the prices are one-way but include tax and free baggage up to 15 kg.

The flight tickets, which are offered at a price of Rp 2.49 million for Jakarta-Sorong, Rp 590,000 for Jakarta-Lombok and Rp 341,000 for Jakarta-Semarang, can be ordered at airasia.com and through the AirAsia application. The prices are only for one-way but include passenger service charge and free baggage up to a maximum of 15 kg. The prices are only available on flights booked until July 28, for flights from Sept. 1 until Oct. 26.

Sorong is the largest city in West Papua and stands as a gateway to Raja Ampat, one of the most exotic and beautiful tourist destinations in Indonesia.

In Lombok, where AirAsia has recently opened its new hub, travelers can enjoy a number of enchanting destinations, such as Bukit Merese, the Gili Islands, Tanjung A’an, Pink Beach and Mandalika.

In Semarang, which is also known as the little Netherlands, travelers can trace its history through the old buildings mostly from the Dutch colonial era, while hunting for local delicacies along the exotic journey.

Besides the route expansion, last month AsiaAsia also offered five million cheap tickets through its Big Sale 2019 program for various domestic and international destinations. The promotional tickets include those on favorite routes, such as Jakarta-Singapore at a price of only Rp 150,000, Medan-Penang from Rp 230,000 and Surabaya-Bali from Rp 359,000.

It will offer the best value of ticket prices for 30 long-distance destinations in 10 major markets of AirAsia Group.

The airline has also introduced a new standard of flight comfort with its Airbus A330neo, which will certainly change the public perception of long-distance flights. It will offer the best value of ticket prices for 30 long-distance destinations in 10 major markets of AirAsia Group.

“Besides developing international connectivity to support the visit of foreign tourists to Indonesia, this year, as we promised, we are focusing on expanding our domestic routes, especially those to eastern Indonesia.,” said AirAsia’s president director Dendy Kurniawan recently during the ceremony to launch the new routes.

Currently, AirAsia Indonesia operates a total of 292 flights per week from Jakarta to various domestic and international destinations, such as Kuala Lumpur, Penang, Bangkok, Phuket, Surabaya, Yogyakarta and Bali.

Overall, AirAsia serves more than 700 flights per week on 38 direct routes from 15 cities of Indonesia for domestic and international routes. It has a fleet of more than 200 airplanes of the type Airbus A320-200 and Airbus A330-300 in six countries, namely Indonesia, Malaysia, Thailand, Philippines, India and Japan, with more than 140 international destinations in Asia, Australia, the Middle East and the US.

“We’ll continue to be committed to providing low cost but quality flight services in Indonesia. We realize it through the principle of efficiency, innovation and operation digitalization. It is not just a marketing gimmick. It is part of our vision and mission to realize ‘Now Everyone Can Fly,” Dendy Kurniawan concluded.

Questions & Answers

Q.

What is the new standard of comfort that AirAsia has introduced for long-distance flights?

A.

AirAsia has introduced a new standard of flight comfort with its Airbus A330neo aircraft. This will improve the public perception of long-distance flights and offer good value on tickets for 30 long-distance destinations across 10 major markets.

Q.

What is the operating status and capacity of the new routes launched from Jakarta in July 2019?

A.

The three new routes from Jakarta to Sorong, Lombok, and Semarang will begin operating on 1st September. Each route will be served by Airbus A320 aircraft, which have a capacity of 180 seats per flight.

Q.

When can passengers book flights to take advantage of the special promotional prices mentioned for the new routes?

A.

Passengers can book flights at special prices until 28th July. These promotional prices apply to flights scheduled to depart between 1st September and 26th October.

Q.

Which aircraft types make up AirAsia's fleet, and in how many countries do they operate?

A.

AirAsia's fleet consists of more than 200 Airbus A320-200 and Airbus A330-300 aircraft. These aircraft operate in six countries: Indonesia, Malaysia, Thailand, Philippines, India, and Japan.

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