After updating its app for Premium members, Spotify goes down

2 min readUpdated Jun 14, 2019Jul 4, 201911:12 PM

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Is this the day the music died? It is if you’re a Spotify member as the music streamer has been down since 8:22 am EDT this morning. 80% of the complaints they received have something to do with the inability of users to stream music, 14% say that they can’t use the Spotify website, and 5% can’t use Spotify on a Sonos smart speaker. The number of complaints rose from one to a peak of 3,448. The outage map shows serious issues in the upper northeast of the country, most of California and parts of Texas and Florida.

In addition, Spotify announced that the outage has nothing to do with today’s announcement of a redesigned feature for Premium users. The Your Library page now allows you to tap or swipe to see the new tabs offered for Music and Podcasts. Tapping the Music tab takes you right to the Playlists section where all your playlists will be, including a new one called Liked Songs. The latter includes tunes that you have tapped the “Like” button for. The Artists section lists the artists that you follow, and you can add a new one to the list by going to the artist’s page and tapping on the “follow” button. When it comes to any albums found in that section, tapping the heart icon will save it to the Album section so you can quickly find it to hear again at a future time. You can add all of the songs on a particular album to your Liked Songs playlist by clicking on the three-dot menu and selecting “Like all songs.”

Selecting the Podcast heading will reveal the Episodes section from where you can discover new podcasts to listen to or finish listening to ones that you’ve started. Move further down the screen and you’ll find new episodes of the podcasts that you follow. The Downloads section includes podcast episodes that you’ve, well, downloaded. These podcasts can be played while offline. Lastly, the Shows section allows you to manage the podcasts you follow and check out older episodes.

The redesign has already been available to those using the ad-supported free version of the service. Premium subscribers will start seeing the change in the Spotify app starting today.

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Questions & Answers

What proportion of users are experiencing issues with Spotify's website or Sonos integration?

14% of complaints relate to users being unable to access the Spotify website. 5% of complaints are from users unable to use Spotify via a Sonos smart speaker.

Has the recent redesign of the app for Premium members caused the current outage?

No, Spotify has stated that the outage is unrelated to today’s announcement of a redesigned feature for Premium users. The redesign has already been available to free users.

Which regions are most affected by the current Spotify outage?

The outage map indicates serious issues in the upper northeast of the country, most of California, and parts of Texas and Florida. Complaints peaked at 3,448.

What is the new 'Liked Songs' playlist and how can users add content to it?

The 'Liked Songs' playlist automatically gathers tunes a user has tapped the “Like” button for. All songs from a particular album can be added via the three-dot menu.