Zalora Indonesia partners with postal service
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Zalora Indonesia has signed a distribution agreement with state-owned Pos Indonesia giving its nationwide delivery services a much needed boost.
“Pos Indonesia is the right partner for us in bringing an easier and complete online shopping experience to our customers,” said Anthony Fung, Zalora Indonesia MD.
Under the new partnership, Pos Indonesia will expedite returns. Zalora shoppers will be able to take a purchased item back to any of 2943 post offices across the country free within 100 days if they are not satisfied with their purchase.
“We did this to shape an easy online shopping culture. We give a comprehensive facility, not only in the shipping process,” Fung said.
Indonesia is Zalora’s biggest market in Asia Pacific, ahead of Singapore, Malaysia, Brunei, Philippines, Thailand, Vietnam and Hong Kong.
The e-tailer carries some 70,000 items of clothing and accessories, as well as other goods, the majority of stock from local brands.
Pos Indonesia has 4154 post offices across the country, 24,410 points of sale and 11,835 agents.
Questions & Answers
Q.What specific benefits will Zalora customers experience due to this partnership?
What specific benefits will Zalora customers experience due to this partnership?
Customers will benefit from Pos Indonesia's nationwide delivery services, offering a more complete online shopping experience. They can also return purchased items free of charge to any of the 2943 participating post offices within 100 days if unsatisfied.
Q.What is the primary motivation behind Zalora Indonesia forming this partnership?
What is the primary motivation behind Zalora Indonesia forming this partnership?
Zalora Indonesia aims to boost its nationwide delivery services and shape an easier online shopping culture for its customers. The company wants to provide comprehensive facilities, including an improved shipping and returns process.
Q.How significant is the Indonesian market for Zalora compared to its other operations?
How significant is the Indonesian market for Zalora compared to its other operations?
Indonesia is Zalora's largest market within the Asia Pacific region. This makes it more significant than its operations in Singapore, Malaysia, Brunei, Philippines, Thailand, Vietnam, and Hong Kong.