Yum China launches contactless delivery services
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Yum China, which operates Chinese KFC and Pizza Hut networks, has launched a contactless food-delivery service.
The move is a response to concerns about transmission of coronavirus between customers and delivery staff – but will also give confidence to consumers who are increasingly buying from food-delivery services to avoid public contact in supermarkets, shopping centers, and restaurants.
“The health and wellbeing of our employees and customers is our top priority,” said the firm in a written statement to Business Insider, “and the innovative new services will help reduce the risk of person-to-person transmission of the coronavirus and protect our employees and customers”.
Customers who elect for the contactless service will be instructed to remain at least 10 feet from the masked delivery personnel, who will remove the boxed food from its thermal pouch and place it on an agreed pick-up surface only after visually confirming the receiving party.
Delivery staff is expected to disinfect their hands before and after every transaction.
Food may also be picked up in-store in hygienically sealed packages.
Questions & Answers
Q.What is the primary reason for Yum China introducing contactless delivery?
What is the primary reason for Yum China introducing contactless delivery?
The service was launched to address concerns about coronavirus transmission between customers and delivery staff, and to reassure consumers purchasing food delivery to avoid public contact.
Q.How do customers interact with delivery staff during a contactless delivery?
How do customers interact with delivery staff during a contactless delivery?
Customers are asked to stay at least 10 feet away from masked delivery personnel. Staff will place the food on an agreed surface after visually confirming the recipient.
Q.What measures are delivery staff expected to take during contactless deliveries?
What measures are delivery staff expected to take during contactless deliveries?
Delivery staff are expected to disinfect their hands before and after each transaction. They will also remove food from a thermal pouch and place it on an agreed pick-up surface.
Q.Are there other options for customers to receive their orders hygienically?
Are there other options for customers to receive their orders hygienically?
Yes, customers also have the option to pick up their food orders in-store, where they will be provided in hygienically sealed packages.
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