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World debut for GrabPay retail payment in Singapore

By Maria SantosSingapore
1 min read
GrabPay
GrabPay
In this article (5)

Grab plans to work with more than 1000 retailers in Singapore as it expands its business base from its ride-hailing app into e-payments, via GrabPay.

The company has already expanded its payment services from allowing passengers to use GrabPay instead of cash when riding in Grab cars and taxis to letting friends and family members transfer cash to each other.

Now it wants customers to buy goods, book cinema tickets and order food using the app.

GrabPay chief Jason Thompson told the Straits Times that its primary target is hawker stalls and small retailers who do not currently accept cashless payments.

“Rolling out peer-to-peer transfer first makes it easier for consumers. First, I am able to pay someone I trust, and the next step is paying a merchant with the same steps,” he said.

“Our wallets already exist in Singapore and are already being used everyday here. We’re just allowing them to use it more,” he said.

Singapore will be the first country in which GrabPay will operate outside its own ecosystem.  Payments will be facilitated by customers scanning QR codes on their mobile devices.

Questions & Answers

Q.

What is Grab's primary target market for expanding its GrabPay service to retailers?

A.

Grab's main focus for expanding GrabPay is hawker stalls and small retailers. These businesses are specifically targeted because they do not currently accept cashless payments from customers.

Q.

How will customers make payments using GrabPay when buying goods or services?

A.

Customers will facilitate payments by scanning QR codes on their mobile devices. This method will be used for transactions like buying goods, booking cinema tickets, and ordering food.

Q.

What existing payment services does GrabPay already offer before this retail expansion?

A.

GrabPay currently allows passengers to pay for rides in Grab cars and taxis, and enables friends and family to transfer cash to each other. These services are already operational in Singapore.

Q.

Why is Singapore significant for the launch of GrabPay's retail payment service?

A.

Singapore is the first country where GrabPay will operate its payment services outside of its original ride-hailing app ecosystem. This expansion marks its debut into broader retail payments.

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