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Fashion

Watch inspires Tag Heuer’s Ginza Store

By Wei ZhangJapan
1 min read
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In a world-first concept, every aspect of the store is modular from the digital façade and displays to the decor. It offers customers immersion in the brand universe with its omni-channel buying experience.

A highlight are the iTags, the brand’s connected displays. With just a few clicks on an iPad built into the display, the customer can browse watch models. When they make a choice, the watches, on a pivoting support, are instantly lit up on the display. Customers can also transfer their selection to a mobile device, allowing them to extend their experience outside of the store through linking into My Tag Heuer.

Customers have total independence with a host of options, such as online ordeing with instore pick-up or a more comprehensive introduction to the piece in a traditional store on the second floor. The Tag Heuer sales team, connected to the iTag via a watch, know directly if a customer wishes to try on a particular model.

American model Bella Hadid and Kabuki actor Shido Nakamura together broke open the lid of a sake barrel as part of the traditional opening ceremony for the Tokyo boutique.

Questions & Answers

Q.

What is unique about the design of the new Ginza Tag Heuer store?

A.

The store features a world-first modular concept, where every element from the digital façade and displays to the interior decor is designed to be adaptable. This allows for a flexible and dynamic retail environment.

Q.

How do the iTags enhance the customer experience within the store?

A.

The iTags are connected displays with built-in iPads. Customers can browse watch models with a few clicks, and their selected watch is instantly lit up on a pivoting support. This offers an interactive way to explore products.

Q.

What omni-channel options are available to customers at the new boutique?

A.

Customers can transfer their selections to a mobile device to continue their experience outside the store via My Tag Heuer. They also have options like online ordering for in-store pick-up or a traditional introduction to a piece on the second floor.

Reader pulse

Is Tag Heuer's modular store a retail game-changer?

23,207 votes so far

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