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Walmart to hire over 3000 US drivers as it expands home delivery

By Wei Zhang
1 min read
Walmart scaled
Walmart scaled
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Walmart said on Tuesday it plans to hire more than 3,000 U.S. delivery drivers and build out a fleet of all-electric delivery vans to support its “in-home” grocery delivery service, its latest investment in its last-mile fulfillment network.

The retailer, which said it has about 100 drivers at present, expects to be able to reach 30 million homes by the end of the year. It now services 6 million homes.

Bentonville, Arkansas-based Walmart in 2019 launched its InHome delivery service through which workers deliver groceries directly into shoppers’ homes, sometimes placing items straight into kitchens or garage refrigerators when people are not in the house.

The driver uses a one-time access code to unlock the customers’ doors or garages through an app that pairs with a “smart” entry lock.

Fearing COVID-19, many shoppers have turned to online grocery delivery since the start of the pandemic, sparking aggressive competition in the industry from the likes of Amazon.com Inc’s Whole Foods, Instacart and Uber Technologies Inc.

Walmart has experimented for years with last-mile delivery options. In 2017, for instance, Walmart established a program through which its own store employees would bring online orders directly to shoppers’ homes after completing their usual shifts on sales floors.

In August, ahead of the U.S. holiday shopping season, Walmart launched a last-mile delivery service for other merchants. Last year, it also tested company-branded “last-mile” delivery vans, taking a page from Amazon’s playbook as online demand pressures United Parcel Service, FedEx Corp and the U.S. Postal Service.

Questions & Answers

Q.

How many homes does Walmart's 'in-home' grocery delivery service currently reach?

A.

Walmart's 'in-home' grocery delivery service currently reaches 6 million homes. The company anticipates expanding this service to cover 30 million homes by the end of the year.

Q.

What method do drivers use to gain access to a customer's home or garage?

A.

Drivers use a one-time access code to unlock customers’ doors or garages. This code is generated via an app that connects with a smart entry lock installed at the customer's property.

Q.

When did Walmart originally introduce its 'InHome' delivery service?

A.

Walmart originally launched its InHome delivery service in 2019. This service allows workers to deliver groceries directly inside shoppers’ homes, even placing items into kitchens or garage refrigerators.

Q.

What previous last-mile delivery experiments has Walmart conducted?

A.

Walmart previously established a program in 2017 allowing store employees to deliver online orders after their shifts. Last year, it also tested company-branded delivery vans, and in August, launched a last-mile delivery service for other merchants.

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